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Customer Support

As a customer of One Vision Housing, you have access to our wide range of services.

You can view bespoke customer support information by choosing your tenancy type below. If you need more information on tenancies, please visit our Understanding One Vision Housing Tenancies page here. You can also visit our FAQs.

Help and Support

Please select your tenancy type from the options below to view bespoke customer support information. Unsure what your tenancy type is? Please click the information icon to find out more.

Affordable & Social Rent Customer
Affordable & Social Rent Customer
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This includes customers who rent their home at a discounted rate and Independent Living customers.
Private Rent Customer
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Private Rent customers rent their home at the open market value.
Rent to Buy Customer
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Rent to Buy customers rent their home at a reduced rate to save towards a deposit on their first home.
Shared Ownership Leaseholder
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Shared Ownership customers have purchased between 25% and 75% of their home.
Flat Leaseholder
More information
Flat Leasholder customers have purchased their home (apartment/flat) but do not hold the freehold to their property.
Shop & Garage Leaseholder
More information
A Shop and Garage Leaseholder rents a garage or commercial shop owned by One Vision Housing.
This includes customers who rent their home at a discounted rate and Independent Living customers.

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