We want to understand the needs of our customers, so the feedback that we receive in customer surveys is very important to us.
The results from our surveys are scrutinized and used to improve the services we provide to our customers. If any issues with satisfaction are identified then actions will be developed to improve the service. The results of the surveys are also reviewed at our quarterly Service Review Group meetings.
View our latest performance reviews:
Every two years we carry out a STAR Survey (of tenants and residents) which allows us to compare our performance with previous years and other organisations.
The results from the latest STAR Survey was published in October 2019. The primary aim of the survey was to measure satisfaction with services and identify areas where improvements can be made.
View our latest STAR Survey results:
Value for Money
One Vision Housing is passionate and committed to the achievement of value for money (VFM), it is one of the key aims of our five year Strategic Plan that has been developed in partnership with our stakeholders.
Through the collaboration and innovation of our people, customers and stakeholders we have a fully transparent and embedded VFM culture and a proven track record of attaining year on year cash releasing efficiencies.
Every year we produce a Value for Money Self-Assessment that details our approach to VFM, as well as our VFM successes and future plans.