We want to understand the needs of our customers, so the feedback that we receive in customer surveys is very important to us.
The results from our surveys are scrutinized and used to improve the services we provide to our customers. If any issues with satisfaction are identified then actions will be developed to improve the service. The results of the surveys are also reviewed at our quarterly Service Review Group meetings.
View our latest performance reviews:
Every two years we carry out a STAR Survey (of tenants and residents) which allows us to compare our performance with previous years and other organisations.
The results from the latest STAR Survey was published in October 2019. The primary aim of the survey was to measure satisfaction with services and identify areas where improvements can be made.