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Our Performance

We want to understand the needs of our customers, so the feedback that we receive in customer surveys is very important to us.

The results from our surveys are scrutinized and used to improve the services we provide to our customers. If any issues with satisfaction are identified then actions will be developed to improve the service. The results of the surveys are also reviewed at our quarterly Service Review Group meetings.

View our latest performance reviews:

STAR Survey

Every two years we carry out a STAR Survey (of tenants and residents) which allows us to compare our performance with previous years and other organisations.

The results from the latest STAR Survey was published in October 2019. The primary aim of the survey was to measure satisfaction with services and identify areas where improvements can be made.

View our latest STAR Survey results:

Value for Money

One Vision Housing is passionate and committed to the achievement of value for money (VFM), it is one of the key aims of our five year Strategic Plan that has been developed in partnership with our stakeholders.

Through the collaboration and innovation of our people, customers and stakeholders we have a fully transparent and embedded VFM culture and a proven track record of attaining year on year cash releasing efficiencies.

Every year we produce a Value for Money Self-Assessment that details our approach to VFM, as well as our VFM successes and future plans.

View our VFM strategy:

Social Value

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Find out how One Vision Housing is helping to add value to our communities.

Our Social Value

Key Performance Indicators

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Our Key Performance Indicators (KPI), agreed in consultation with our customers and our Board, allow us to monitor our services and ensure that a consistent level of quality is maintained.

Each KPI has a target which OVH intends to meet by the end of the year, and are updated on a monthly basis.

View our latest report here

Annual Report

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Looking back on 2018/2019 we reflect on how our vision of ‘thriving, inclusive communities’ has been at the core of everything we do.

Find out more

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