If you suspect damp, mould or condensation issues in your home, please report this by calling us immediately on 0300 365 1111.
In many homes some levels of condensation will occur, however this doesn’t always mean there is something wrong with your property. There could be numerous reasons for reoccurring condensation, so it’s important we understand the root-cause.
We’ve provided some useful guidance below. However, it is essential that you inform us of your concerns – immediately.
Our commitment to you
We will thoroughly assess and identify any damp, mould or condensation reported
We will carry out any repairs, remedial works, and improvements to rectify the problem
We will provide support on how together we can reduce the levels of condensation in your home through informative and supportive guidance
By keeping your home heated at a consistent temperature, you may reduce condensation. If you are impacted by the cost-of-living crisis – please click here for further guidance on how we may able to support you this winter.
Opening your windows when showering and cooking can help reduce moisture and improve ventilation.
Your kitchen or bathroom may already have ventilation fans installed; this can help reduce the levels of condensation. We’re continuing to work with our customers to install fans, vents and positive input ventilation units to help air circulation when and where required.
Through the cleaning of surfaces, especially windows, windowsills and walls this can help prevent mould.
Watch our helpful video for top tips to reduce damp, mould and condensation in your home.
If you need assistance understanding the information in this video, please contact us.
You will always find moisture in the air, even though it’s not visible to the eye. If the air gets colder, it cannot hold all the moisture and tiny drops of water appear, you will find this is most common around the windows in your home, this is condensation.
Condensation mainly occurs during the colder months, whether it is raining or dry.