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Contact us

You can now report non-emergency repairs, make secure payments and manage your tenancy online through My Account.

Alternatively, you can fill out our contact form below and a member of our Customer Support team will be in touch with you soon.

Other ways to contact us…

Customer Support –


Customer Support – 0300 365 1111

Our Call Centre is open Monday – Friday 8am – 6pm. However, you can use this same number to report an emergency repair any time.

Please be sure to phone us for any emergency repairs.

Calls to this number are local rate and may be included in any inclusive call minute package you may have.

Visit us

If you would prefer to speak to someone face-to-face, visit our Customer Access Centre:

Coral Drive – Open Monday to Friday – 9am to 5pm

Coral Drive, Bootle, Merseyside L20 3UG

Customer Access Centre Map

Head Office (for postal correspondence)

One Vision Housing
Atlantic House
Dunnings Bridge Road
Bootle, Merseyside
L30 4TH

Atlantic House Map

Media enquiries:

Please send any media enquiries to our Marketing and Communications team –

Yes, I confirm.

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