In line with UK Government advice regarding COVID-19 we have adapted our services. Find out more about our response here.

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Contact us

You can now report non-emergency repairs, make secure payments and manage your tenancy online through My Account.

Alternatively, you can fill out our contact form below and a member of our Customer Support team will be in touch with you soon.

Other ways to contact us…

Customer Support –


Customer Support – 0300 365 1111

Our Call Centre is open Monday – Friday 8am – 6pm. However, you can use this same number to report an emergency repair any time.

Please be sure to phone us for any emergency repairs.

Calls to this number are local rate and may be included in any inclusive call minute package you may have.

Visit us

In light of recent developments regarding coronavirus (COVID-19) we have taken the decision to close our offices at Coral Drive and Atlantic House until further notice. You can still contact our Customer Service Centre during this time by phone or email.

Head Office (for postal correspondence)

One Vision Housing
Atlantic House
Dunnings Bridge Road
Bootle, Merseyside
L30 4TH

Atlantic House Map

Media enquiries:

Please send any media enquiries to our Marketing and Communications team –

Yes, I confirm.

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