We are here to help with the cost-of-living. Visit our guide to access support.

Site Header

HomeHome IconCustomer SupportCleaning and Grounds Maintenance

Cleaning and Grounds Maintenance

We are committed to maintaining a high standard in our communal areas.

This dedication extends to both cleaning and grounds maintenance, ensuring a pleasant environment for all residents.

This is what you can expect from our regular cleaning and grounds maintenance service:

  • Communal Cleaning
    • Regularly hoover carpets and mats (if electric supply available).
    • Sweep all hard floors.
    • Mop all hard floors.
    • Clean all interior glass surfaces, including vision panels, but excluding windows.
    • Wipe hand plates and kick plates.
    • Wipe skirting, architraves, window ledges and fittings.
    • Polish switches and sockets.
    • Wipe handrails and banisters.
    • Dust spindles.
    • Wipe fire extinguishers (where applicable).
    • Spot clean walls.
    • Assess communal areas and report any defects.
    • Clean external windows monthly.

    Not included:

    • Removal of fly tipping.
    • Carpet cleaning.
    • Removal of stubborn stains like paint, bodily fluids etc.
    • Removal of dog fouling.
  • Grounds Maintenance Summer Season (Mid-Mar to Mid-Oct)
    • Site visits every 2-3 weeks (weather permitting).
    • Grass to be cut and mulched for added nutrients.
    • Lawn edges and abutting footpaths, walls, and beds to be strimmed.
    • Weeds to be sprayed (weather permitting) and removed during the next visit.
    • Litter picking of grassed and hardstanding areas.
    • Shrubs and hedges pruned (additional visits for access and egress where required).

    Not Included:

    • Removal of fly tipping.
    • Removal of dog foul.
    • Collection of grass cuttings.
    • Pruning or removal of trees.
    • Jetwashing patio or paved areas.
    • Planting or turf areas.
    • Removal of established planting or shrubs.
  • Grounds Maintenance Winter Season (Mid-Oct to Mid-Mar)
    • 5 visits (weather permitting).
    • Removal of debris from all areas (grass, flowerbeds, and paved areas).
    • Grassed areas to be edged.
    • Trimming of shrubs and hedges.
    • Harsh pruning and thinning out of shrubs and hedges (as needed).
    • Treatment and removal of moss.

    Not Included:

    • Removal of fly tipping.
    • Removal of dog foul.
    • Collection of grass cuttings.
    • Pruning or removal of trees.
    • Jetwashing patio or paved areas.
    • Planting or turf areas.
    • Removal of established planting or shrubs.

Types service charges

Show/hide more

Find out which services may incur a service charge.

Different service charges

Customer Support

Show/hide more

You can view bespoke customer support information by choosing your tenancy type.

Find out more

Share this page

This page was last updated on 10/07/2024