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What We Believe

We pride ourselves on offering more than bricks and mortar, providing a wealth of advice and support to our customers; from our Financial Inclusion Team to our Customer Empowerment Programme.

At One Vision Housing we believe that our service to our customers is more than just a landlord, in addition providing quality and safe homes in communities we invest in.

We recognise that our customers can help shape our services, and this is why we have a dedicated Customer Empowerment team who engage with our customers and create a future-proof service which will continue to provide affordable homes in safe and inviting communities.

We believe in providing opportunities for all. Through our new build programme we have provided over a hundred families with support into home ownership and we’ve provided thousands of customers with welcoming, affordable homes no matter what an individual’s personal circumstances may be.

Our vision:

A better future.

Our mission:

Creating opportunities and changing lives.


Our Values

Success icon Success – we will be the best
Passion icon Passion – we love what we do
Authenticity icon Authenticity – we do what we say
Courage icon Courage – we dare to be different
Enterprise icon Enterprise – we never stand still


Customer Care Charter

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We are committed to providing all our customers with an efficient, high quality service.  Find out more about our commitment to customer care in our Customer Care Charter.

Customer Care Charter

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This page was last updated on 19/10/2022