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Welfare and benefits advice

Financial Inclusion

Our Financial Inclusion team provide all aspects of welfare and benefit advice to help maximise the income of our tenants.

The team can help you to:

  • Complete benefit checks.
  • Provide advice on any type of benefits including tax credits.
  • Make social fund applications.
  • Provide assistance with benefit overpayment issues.
  • Assist in resolving problems with rent arrears, including Housing Benefit backdating requests and appeals.

Dealing with debt

Handling your finances

Money worries, especially debt, can have long standing effects on your health as well as having wider implications to you and your family. If problems are not dealt with they can snowball into desperation. It is important in these situations to seek help and advice. One Vision Housing staff work with a number of agencies that can help you work towards resolving your problems in complete confidence.

Help with debt problems

Most people struggle from time to time to make ends meet without necessarily having a debt problem. Life can often throw up additional unforeseen costs that result in you being short of money. There are however some key indications that you may have a debt problem. Are you:

  • Struggling to meet minimum credit card payments?
  • Having to borrow money to pay for day to day living expenses?
  • Borrowing to meet outstanding debt repayments?
  • Missing rent or mortgage payments?

If you are experiencing any of these problems please contact us as soon as possible.

Priority debts

Priority debts are debts that are more important than other debts due to what can happen if you do not pay them.

  • Mortgage and rent – Not paying these can result in you and your family losing your home and being made homeless.
  • Council Tax – Not paying this can result in additional fines or even a prison sentence.
  • Fuel Bills – Not paying your fuel bills can result in your services being turned off.
  • Court Fines, Child Maintenance and TV Licence – Not paying these can result in further fines or prison sentence.

These are examples of the most important bills that need to be paid before any other as they will have a direct effect on your quality of life if they are not.

Other debts

These debts are still important as you may have signed legal contracts with service providers and credit companies:

  • Credit cards
  • Personal loans
  • Hire purchase agreements
  • Mobile phone contracts
  • Catalogues and mail order accounts

You may have a legal obligation to pay them, however it is more likely that you will be able to negotiate more affordable repayment plans with these providers.

Discretionary Housing Payments

If you are struggling to pay your rent, your Local Authority may be able to assist you with a Discretionary Housing Payment (DHP). Contact your Local Authority to find out more.

Sefton Council 0345 140 0845
Wirral Council  0151 606 2004
Liverpool Council  0151 233 3000
Knowsley Council  0151 489 6000
West Lancs Council  01695 577177
Cheshire West and Chester  0300 123 8123
Cheshire East  0300 123 5500
St Helens Council  01744 676789

Affordable Warmth

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Affordable Warmth

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This page was last updated on 15/12/2023