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We operate to the Regulator of Social Housing and are required to meet the standards set. To enable us to achieve this we have various policies and procedures in place to ensure good practice and ultimately processes are followed. Discover our policies here:

Policies relating to Safeguarding

PDF Icon Modern Slavery Act 2015 and Human Trafficking Compliance Statement

PDF Icon Safeguarding Adults Policy

PDF Icon Safeguarding Children Policy

PDF Icon Vulnerable Persons and Reasonable Adjustment Policy


Policies relating to tenancy agreements

PDF Icon  Affordable Rent Policy

PDF Icon  Anti-Social Behaviour Policy

PDF Icon  Domestic Abuse Policy

PDF Icon Commercial Leaseholders Policy

PDF Icon Financial Hardship Policy*

PDF Icon  Harassment and Hate Crime Policy

PDF Icon Market Rent Policy*

PDF Icon Preserved Right To Buy & Right To Acquire Policy

PDF Icon  Rent Payment and Arrears Recovery Policy

PDF Icon  Rent Setting Policy

PDF Icon Rent To Buy Policy

PDF Icon Residential Leaseholder Policy*

PDF Icon Service Charge Policy*

PDF Icon Tenancy Policy

PDF Icon Tenancy Transfer Succession and Mutual Exchange Policy

Policies relating to One Vision Housing properties

PDF Icon Access to Properties Policy*

PDF Icon Adverse Winter Weather Policy

PDF Icon Aerials, Antennas & Satellite Dishes Policy*

PDF Icon Aids and Adaptation Policy

PDF Icon Allocation Policy

PDF Icon Communal Areas Policy*

PDF Icon Damp, Mould and Condensation Policy 

PDF Icon Decant Policy

PDF Icon Fencing Policy

PDF Icon Furniture Package Policy*

PDF Icon Hoarding Management Policy*

PDF Icon Home Energy Improvement Policy

PDF IconLift Maintenance Policy

PDF IconLocal Lettings Policy

PDF Icon Mobility Scooters Policy in Community Areas Policy

PDF Icon   Repairs, Maintenance and Planned Works Policy

PDF Icon Responsible Pet Ownership Policy*

PDF Icon   Shared Ownership Sales and Management Policy

PDF Icon Tree Management and Grounds Maintenance Policy

PDF Icon Unacceptable Behaviour Policy

Corporate policies

PDF Icon CCTV Policy

PDF Icon Compensation Policy

PDF Icon Complaints, Appeals and Feedback Policy

PDF Icon Customer Records Policy

PDF Icon Customer Empowerment Expenses and Reimbursement Policy*

PDF IconCorporate Criminal Offences Act

PDF IconData Protection

PDF Icon Equality Diversity and Inclusion Policy*

PDF Icon Environmental Management Policy

PDF Icon Maintaining Professional Boundaries Policy*

Independent Living

PDF Icon Fair Access and Exit Policy

PDF Icon Needs and Risk Assessment Policy

PDF Icon Visitors and Guest Room Policy

Statutory Compliance Policies

PDF Icon Asbestos Management Policy

PDF Icon Electric Gates Policy

PDF Icon Fire Safety Policy

PDF Icon Gas Safety Policy

PDF Icon Health and Safety Policy

PDF Icon Lift Maintenance Policy

PDF Icon Legionella Control Policy

PDF Icon Periodic Electrical Testing Policy

*Policy currently under review. Once approved, the updated version of the policy will be uploaded to the webpage replacing the previous version.

Customer booklets and leaflets

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View One Vision Housing’s current customer booklets and leaflets.

Customer booklets and leaflets

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This page was last updated on 13/06/2024