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Policies

We operate to the Regulator of Social Housing and are required to meet the standards set. To enable us to achieve this we have various policies and procedures in place to ensure good practice and ultimately processes are followed. Discover our policies here:


Policies relating to Safeguarding

PDF Icon Safeguarding Adults Policy

PDF Icon Safeguarding Children Policy

 


Policies relating to tenancy agreements

PDF Icon Residential Leaseholder Policy

PDF Icon Rent To Buy Policy

PDF Icon Tenancy Transfer Succession and Mutual Exchange Policy

PDF Icon Commercial Leaseholders Policy

PDF Icon Preserved Right To Buy & Right To Acquire Policy

PDF Icon Market Rent Policy

PDF Icon Local Lettings Policy

PDF Icon Starter Tenancy Policy

PDF Icon  Tenancy Policy

PDF Icon  Anti-Social Behaviour, Domestic Abuse and Harassment Policy

 

 


Policies relating to One Vision Housing properties

PDF Icon Communal Areas Policy

PDF Icon Adverse Winter Weather Policy

PDF Icon Access to Properties Policy

PDF Icon Tree Management and Grounds Maintenance Policy

PDF Icon Aerials, Antennas & Satellite Dishes Policy

PDF Icon Aids and Adaptation Policy

PDF Icon Home Energy Improvement Policy

PDF Icon Hoarding Management Policy

PDF Icon Find It- Fix It Policy

PDF Icon Fencing Policy

PDF Icon Unacceptable Behaviour Policy

PDF Icon Mobility Scooters Policy in Community Areas Policy

PDF Icon  Decant Policy

PDF Icon Furniture Package Policy

PDF Icon Allocation Policy

PDF Icon Responsible Pet Ownership Policy

PDF Icon   Demand Incentive Policy

PDF Icon   Shared Ownership Sales and Management Policy

PDF Icon   CCTV Policy


Corporate policies

PDF Icon Equality Diversity and Inclusion Policy

PDF Icon Environmental Management Policy

PDF Icon Maintaining Professional Boundaries Policy

PDF Icon Recharge Policy

PDF Icon Compensation Policy

PDF Icon Complaints, Appeals and Feedback Policy

PDF Icon Customer Records Policy

   Gifts, Hospitality and Money Laundering Policy


Independent Living

PDF Icon Needs and Risk Assessment Policy

PDF Icon Independent Living Privacy Policy

PDF Icon Visitors and Guest Room Policy

PDF Icon Fair Access and Exit Policy

 


Statutory Compliance Policies

PDF Icon Legionella Control Policy

PDF Icon Asbestos Management Policy

PDF Icon Electric Gates Policy

PDF Icon Periodic Electrical Testing Policy

PDF Icon Lift Maintenance Policy

PDF Icon Gas Safety Policy

PDF Icon Fire Safety Policy

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