Policies
We operate to the Regulator of Social Housing and are required to meet the standards set. To enable us to achieve this we have various policies and procedures in place to ensure good practice and ultimately processes are followed. Discover our policies here:
Policies relating to Safeguarding
Modern Slavery Act 2015 and Human Trafficking Compliance Statement
Vulnerable Persons and Reasonable Adjustment Policy
Policies relating to tenancy agreements
Commercial Leaseholders Policy
Customer Financial Support Policy
Harassment and Hate Crime Policy
Preserved Right To Buy & Right To Acquire Policy
Residential Leaseholder Policy
Tenancy Transfer Succession and Mutual Exchange Policy
Policies relating to One Vision Housing properties
Aerials, Antennas & Satellite Dishes Policy
Home Energy Improvement Policy
Mobility Scooters Policy in Community Areas Policy
Responsible Pet Ownership Policy
Tree Management and Grounds Maintenance Policy
Corporate policies
Complaints, Appeals and Feedback Policy
Corporate Criminal Offences Act
Equality Diversity and Inclusion Policy
Environmental Management Policy
Maintaining Professional Boundaries Policy
OVH Customer Voice Expenses and Reimbursement Policy
Independent Living
Needs and Risk Assessment Policy
Visitors and Guest Room Policy
Statutory Compliance Policies
Periodic Electrical Testing Policy
*Policy currently under review. Once approved, the updated version of the policy will be uploaded to the webpage replacing the previous version.