We are here to help with the cost-of-living. Visit our guide to access support.

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Ways to pay

You are responsible for paying your rent and there are a number of ways you can do this.

Direct Debit
Direct Debit is the most hassle-free way to pay your rent. Please call us on 0300 365 1111 to set up this convenient way to pay on a date that suits you.

Fill in a Direct Debit mandate form here.

My Account
You can now manage your tenancy online through My Account.

Paying online
If you have a debit/credit card, you can pay online at any time using our My Account service.

Post Office or PayPoint/Payzone outlets
You can pay by cash or debit/credit card at the Post Office or at retail outlets displaying the Payzone or PayPoint sign.

Paying by telephone

If you have a debit/credit card, you can call on 0300 365 1111 Monday to Friday between 08:00 – 18:00 or via our automated payment line, available 24 hours a day, 7 days a week.

Failure to pay
If you fail to pay your rent and service charges when given reasonable requests to do so, it will be classed as a breach of your tenancy agreement and we will take enforcement action in accordance with our rent payment and arrears recovery policy. Your home is at risk if you fail to pay.

Statutory consultation and rights to appeal
If you have a dispute about your rent or service charge, we would encourage you to contact us directly to see if we can resolve the issue. If you are still dissatisfied you may appeal to the First Tier Tribunal Property Chamber (Residential Property) for a determination.

We will consult with you regarding service charges in accordance with the terms of your tenancy agreement. For those customers whose tenancy agreement confirms variable services charges, we will comply with the consultation requirements set out in section 20 of the Landlord and Tenant Act 1985 as relevant.

Discretionary Housing Payments

If you are struggling to pay your rent, your Local Authority may be able to assist you with a Discretionary Housing Payment (DHP). Contact your Local Authority to find out more.

Sefton Council 0345 140 0845
Wirral Council  0151 606 2004
Liverpool Council  0151 233 3000
Knowsley Council  0151 489 6000
West Lancs Council  01695 577177
Cheshire West and Chester  0300 123 8123
Cheshire East  0300 123 5500
St Helens Council  01744 676789

To discover more support options and local support services, click here.

My Account

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Pay your account conveniently through My Account.

My Account

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This page was last updated on 16/02/2024