Annual Report
We are proud to share our Annual Report for 2025/26, highlighting another year of investing in our homes, communities and customers. During the year, we welcomed families into 387 new homes across the North West and invested £44.2 million in new housing, helping more people access affordable, high-quality homes.
Customer voice continues to shape the services we deliver. More than 1,200 customers took part in our Tenant Satisfaction Measures survey, helping us make improvements where they matter most, while achieving an overall satisfaction score of 86.2%.
We also remained committed to supporting thriving communities, delivering 20 Days of Action, clearing over 260 alleyways, and working with partners to create cleaner, safer neighbourhoods.
Supporting customers through challenging times remained a priority, with our Financial Inclusion Team securing £1.165 million in assumed benefit gains and helping hundreds of households access practical support.
Thank you for your continued support. To learn more about our achievements, impact and plans for the future, read the report in full below.
If you need assistance understanding the information in this document, or require a different format, please contact us.
Want to provide feedback?
We would love to hear your feedback about our Annual Report. Please send an email to mac@sovini.co.uk to let us know your thoughts.