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Aids and adaptations

Our aids and adaptations service ensures customers are able to remain in their homes and maintain a good quality of life. 

If you or a member of your family has difficulty living in your home due to a long-term illness or disability, we may be able to help by adapting your home to better meet your needs. 

What are aids and adaptations?

Aids and adaptations are physical alterations to your home, designed to make it easier for you to continue leading an independent life in your home.

We define two types of adaptations:

  1. Minor adaptations – these adaptations include smaller things like stair rails, grab rails, lever taps and key safes.
  2. Major adaptations – these adaptations usually involve making changes to the structure of your home, such as fitting a walk-in shower or stair lift.

How can I request aids and adaptations in my home?

You can request aids and adaptations in your home by emailing enquiries@ovh.org.uk or calling 0300 365 1111.

If you are not sure about the adaptation you need, or you require major alterations, you can request an assessment from an Occupational Therapist through your local authority, who will help decide what alterations would be suitable for your needs. Details on how to contact your local authority can be found below.

The aids and adaptations process

Frequently asked questions

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This page was last updated on 06/06/2024