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Service charges

A service charge is your contribution towards the costs of additional services which are beyond the benefit of occupying your home.

Service charges can include the provision of security (including door entry and CCTV), cleaning, heating and lighting in communal areas, as well as grounds maintenance and other services.

Service charges must be reasonable and the services provided must be carried out to a reasonable standard. You will only be charged a service charge if your home benefits from the service.

Calculating service charges

The service charges you pay depends on where you live, the actual cost of the services that you receive, and whether your tenancy agreement is fixed or variable.

Each year we assess how much we expect to spend on providing services to your property. This is based on an estimate of costs and it includes inflation and reflects the costs charged by our contractors.

These costs are then divided by one of the following ways:

  • The number of customers who receive the service
  • The number of properties in each block of flats
  • The number of properties within each specialist/specified accommodation unit

We regularly review our service costs to ensure that they deliver value for money, and to ensure that our charges remain as accurate as possible.

If you are required to pay a service charge, your tenancy agreement will summarise how we will consult with you and notify you of any changes in services and/or costs.

What is depreciation?

Some services require significant capital investment, e.g. door entry systems. These can be expensive, and once installed can have a lifespan of 15 years.

Depreciation is a method used to recover high value service costs over the assessed life of an item. By charging depreciation we spread the cost annually to make these services more affordable, e.g. in the case of a door entry system we would spread the cost over 15 years and recover one year’s contribution per annum until the full cost is recovered.

Will Housing Benefit or Universal Credit help me to meet these costs?

If you are in receipt of Housing Benefit or Universal Credit most service charges will be covered through your benefits.

You are, however, liable to pay for any personal heating or water charges, as these are not covered by Housing Benefit or Universal Credit.

How do I know what to pay?

The rent and service charges that you are required to pay will be detailed in your annual rent and service charges notification letter, which you will receive in February each year.

If you are in receipt of benefits we will contact your Local Authority and inform them of any increase or decrease in your rent and service charges. If you pay by Direct Debit we will also make the arrangements to increase or decrease your regular payment.

If you pay by alternative means, you should continue to pay your rent/service charges in this way.



Types service charges

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Find out which services may incur a service charge.

Different service charges

Ways to pay

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Discover the various ways you can pay your rent.

Ways to pay

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