Search
Results for: contact us
- Contact us
-
https://ovh.org.uk/support/contact-us/ - North West housing association score silver at global customer service awards
-
Customer Contact Association Global Standard© names One Vision Housing as a silver winner at this year’s award ceremony, in recognition of its excellent customer service. Anne Marie Forsyth, Chief Executive of CCA said: “It’s been a challenging two years for us all. Many difficult situations have been faced, ways of working disrupted, and customers needing […]
https://ovh.org.uk/news-events/north-west-housing-association-score-silver-at-global-customer-service-awards/ - Customer booklets and leaflets
-
Here you will find an up to date list of current One Vision Housing booklets and leaflets. If you have any questions about anything in these documents, please contact us for assistance. Aids and Adaptations Anti-social Behaviour and Nuisance Community Development Fund Complaints, Appeals and Feedback Customer Information Guide Customer Voice Strategy Damp, mould and […]
https://ovh.org.uk/support/customer-booklets-and-leaflets/ - Coronavirus (COVID-19): Shared Ownership & Rent to Buy response
-
Our Sales team will continue to be available during this time to help you find your dream home. However we have made a few changes to the way we work so that we can keep both our customers and staff safe. Our response Our priority is to keep our staff and customers safe, so any […]
https://ovh.org.uk/coronavirus-covid-19-shared-ownership-rent-to-buy-response/ - Health and safety update: Coronavirus (COVID-19)
-
In light of recent developments regarding coronavirus (COVID-19) we have taken the decision to close our offices at Coral Drive and Atlantic House until further notice. We will keep you updated with additional information as soon as it becomes available. You can still contact our Customer Service Centre during this time on 0300 365 1111. […]
https://ovh.org.uk/news-events/health-and-safety-update-coronavirus-covd-19/ - One Vision Housing helps nearly 100 future home owners get on the property ladder!
-
One Vision Housing (OVH) are delighted to announce they have now successfully helped 91 future home owners get on the property ladder with their Rent to Buy programme. What is Rent to Buy? Rent to Buy is a Government backed scheme developed to ease the transition from renting to owning a home by providing subsidised rent. […]
https://ovh.org.uk/news-events/one-vision-housing-helps-nearly-100-future-home-owners-get-on-the-property-ladder/ - Customer Care Charter
-
We are committed to providing all our customers with an efficient, high quality service. We developed our Customer Care Charter after consulting with our involved tenants. The Customer Care Charter gives a commitment to: Provide excellent customer care (as evidenced through our satisfaction surveys) Respond to reports of ASB within one working day Respond to […]
https://ovh.org.uk/about-us/our-customer-care-charter/ - Retirement Housing
-
https://ovh.org.uk/retirement-housing/ - Tenant Management Organisations
-
Tenant Management Organisations are groups made up of customers in a residential area that provide some, or all, housing management tasks on behalf of their landlord. This can include the management of a small number of properties, typically managed by volunteers, or large estates with employees such as Housing Managers, Caretakers and Repair Operatives. Tenant […]
https://ovh.org.uk/get-involved/tenant-management-organisations/ - Smoke and carbon monoxide detectors in your home
-
Following recent changes to The Smoke and Carbon Monoxide Alarm (Amendment) Regulations 2022 One Vision Housing are installing carbon monoxide detectors in your home. If you haven’t already, you will be contacted by letter to confirm your appointment. Please note this excludes properties that are electric only, or where records show that these detectors are […]
https://ovh.org.uk/support/smoke-and-carbon-monoxide-detectors/