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Collaboration Groups

 

 

Whether you can dedicate a few minutes or a few hours, we have the perfect opportunity for you to get involved.

  • Policy Group

    We follow guidelines set by the Regulator of Social Housing, and it’s important for us to meet their standards. To ensure we do this well, we have different policies and procedures in place. These are designed to make sure we follow good practices and adhere to the necessary processes. Our Policy Group members play a crucial role in reviewing and scrutinising our policies, helping to influence and shape our services.

    Commitment: Three hours every three months (in person).

    Skills: Ability to review policies. Good knowledge of our services.

    Training: Induction training (around 1 hour). Additional training by our Policy Manager (around 1 hour).

  • Brand Group

    We want our tenants to be able to easily understand the information given to them. Whether it’s a letter, leaflet, website page, or text, we aim to make our communications clear and effective. As a member of our Brand Group, your opinions on our communications will help us deliver the best possible service.

    Commitment: Two – three hours every three months (online and/or in person).

    Skills: A good eye for detail. Marketing experience and good communication skills desired, but not essential.

    Training: Induction training (around 1 hour).

  • Community Funding Panel

    We have a Community Development Fund available for voluntary and community groups who want to deliver projects or services that benefit residents in our communities. Tenants taking part in our Community Funding Panel will review funding applications and help decide which organisations will benefit from the fund.

    Commitment: Three hours twice a year (in person).

    Skills: Ability to review applications. Knowledge around local issues and communities desired, but not essential.

    Training: Induction training (around 1 hour).

  • Complaints Panel (Complaint Auditors)

    Complaint Auditors within our Complaints Panel will be asked to review complaints submitted by tenants to help with resolutions and mediate outcomes.

    Commitment: Three hours every three months (in person).

    Skills: Ability to review complaints. Good knowledge of our services and tenant expectations. Experience with complaint handling preferred, but not essential.

    Training: Training: Induction training (around 1 hour). Additional training by our Complaints Officer (around 1 hour).

  • Training

    For access to guidance and training videos aimed at providing customers with knowledge on their rights, please visit HERE for more information.

Recent projects

Electrical Letter Review

Recently we worked with our involved customers to carry out a review of our Electrical Letters. Review our case study here to find out more on the feedback provided by our customers, and changes implemented as a result.

Customers interested in buying a home sign a signature to enter into a home purchase contract with a real estate agent. Mortgage loan approval home loan and insurance concept.

Training

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Access to guidance and training videos aimed at providing customers with knowledge on their rights.

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Expenses Policy

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A breakdown of the Customer Empowerment Expenses and Reimbursement Policy.

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Customer Scrutiny

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You can put in a request to the Customer Scrutiny Team to scrutinise a service.

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This page was last updated on 06/06/2024