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Supporting Customers and Preventing Anti-Social Behaviour

As part of Anti-Social Behaviour Awareness Week, One Vision Housing is committed to empowering customers and building a sense of security in our neighbourhoods. Anti-Social Behaviour can disrupt the peace and enjoyment of our communities. We understand the negative impact it can have on quality of life. That’s why we are introducing new support and […]
https://ovh.org.uk/news-events/supporting-customers-and-preventing-anti-social-behaviour/

North West housing association score silver at global customer service awards

Customer Contact Association Global Standard© names One Vision Housing as a silver winner at this year’s award ceremony, in recognition of its excellent customer service.  Anne Marie Forsyth, Chief Executive of CCA said: “It’s been a challenging two years for us all. Many difficult situations have been faced, ways of working disrupted, and customers needing […]
https://ovh.org.uk/news-events/north-west-housing-association-score-silver-at-global-customer-service-awards/

Customer booklets and leaflets

Here you will find an up to date list of current One Vision Housing booklets and leaflets. If you have any questions about anything in these documents, please contact us for assistance. Aids and Adaptations Anti-social Behaviour and Nuisance Community Development Fund Complaints, Appeals and Feedback Customer Information Guide Customer Voice Strategy Damp, mould and […]
https://ovh.org.uk/support/customer-booklets-and-leaflets/

Coronavirus (COVID-19): Shared Ownership & Rent to Buy response

Our Sales team will continue to be available during this time to help you find your dream home. However we have made a few changes to the way we work so that we can keep both our customers and staff safe. Our response Our priority is to keep our staff and customers safe, so any […]
https://ovh.org.uk/coronavirus-covid-19-shared-ownership-rent-to-buy-response/

Health and safety update: Coronavirus (COVID-19)

In light of recent developments regarding coronavirus (COVID-19) we have taken the decision to close our offices at Coral Drive and Atlantic House until further notice. We will keep you updated with additional information as soon as it becomes available. You can still contact our Customer Service Centre during this time on 0300 365 1111. […]
https://ovh.org.uk/news-events/health-and-safety-update-coronavirus-covd-19/

One Vision Housing helps nearly 100 future home owners get on the property ladder!

One Vision Housing (OVH) are delighted to announce they have now successfully helped 91 future home owners get on the property ladder with their Rent to Buy programme. What is Rent to Buy? Rent to Buy is a Government backed scheme developed to ease the transition from renting to owning a home by providing subsidised rent. […]
https://ovh.org.uk/news-events/one-vision-housing-helps-nearly-100-future-home-owners-get-on-the-property-ladder/

Customer Care Charter

We are committed to providing all our customers with an efficient, high quality service.  We developed our Customer Care Charter after consulting with our involved tenants. The Customer Care Charter gives a commitment to: Provide excellent customer care (as evidenced through our satisfaction surveys) Respond to reports of ASB within one working day Respond to […]
https://ovh.org.uk/about-us/our-customer-care-charter/

Retirement Housing

https://ovh.org.uk/retirement-housing/

The Danger of False Alarms

At One Vision Housing, your safety is our main priority. We ensure this by installing fire alarms and other vital anti-fire measures in all our blocks to keep you as safe as possible. However, we’ve recently had several false alarms, often caused by smoking/vaping. It’s crucial we all understand why this is a serious issue. […]
https://ovh.org.uk/news-events/the-danger-of-false-alarms/

Wave goodbye to grime and welcome a healthy home this summer!

Now summer is in full swing, it’s time to give your home a Post-Winter Refresh, ensuring no hidden moisture build up gets missed. During the Winter months Damp, Mould and Condensation can build up easily. That’s why it is essential to take advantage of the summer sun and heat to rid of hidden moisture. Post […]
https://ovh.org.uk/news-events/wave-goodbye-to-grime-and-welcome-a-healthy-home-this-summer/