Customer Care Charter

We are committed to providing all our customers with an efficient, high quality service.  We developed our Customer Care Charter after consulting with our involved tenants.

The Customer Care Charter gives a commitment to:

• We will provide excellent customer care (as evidenced through our satisfaction surveys)
• Respond to reports of ASB within one working day
• We will respond to your enquiry within target times (48 hours)
• Keep your home safe by following all property compliance regulations
• Complete emergency repair jobs within 24 hours
• Aim to resolve calls within 1st point of contact