In line with UK Government advice regarding COVID-19 we have adapted our services. Find out more about our response here.

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Customer Care Charter

We are committed to providing all our customers with an efficient, high quality service.  We developed our Customer Care Charter after consulting with our involved tenants.

The Customer Care Charter gives a commitment to:

  • Provide excellent customer care (as evidenced through our satisfaction surveys).
  • We will be provide welfare benefits advice to our customers.
  • Respond to reports of ASB within 24 hours.
  • We will respond to your enquiry within target times (48 hours).
  • Keep your home safe by following all relevant health and safety regulations.
  • Respond to emergency repairs within 24 hours.

 

 

Customer Care Charter Update

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Want to know more? Take a look at our latest performance report.

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