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Improvement works

We are committed to building, maintaining and enhancing the quality of our homes for our customers. We conduct ongoing surveys of all our properties to ensure that we maintain 100% compliance with the Government’s Decent Homes Standard. Each year we spend over £26 million on our Improvement Works programme to keep your home a safe […]
https://ovh.org.uk/support/improvement-works/

Privacy Policy

At One Vision Housing we take the protection, privacy, confidentiality and security of your personal data very seriously.  This Privacy Notice will inform you as to how we look after your personal data that we collect when you utilise our services or work with us in the provision of our services. You will also find […]
https://ovh.org.uk/privacy-policy/

Come and Chat

Over the coming months, One Vision Housing will be hosting drop-in community sessions at our neighbourhood cafés. Residents are welcome to join our Housing Officers for refreshments and to discuss any tenancy queries. Some sessions will also be attended by our Financial Inclusion Officer who will be able to provide information on maximising benefits. Please […]
https://ovh.org.uk/news-events/come-and-chat-2/

Community Clean Up Day

Fly-tipping has a damaging impact on our communities, and we are committed to identifying and taking positive steps to improve the issue. To help keep your community clean and safe, in partnership with Sovini Waste Solutions on Wednesday 17th May from 10.30am -3.30pm we will be providing skips for customers to dispose of their unwanted […]
https://ovh.org.uk/news-events/cleanupday/

Anti-social Behaviour (Leaseholders)

We do not offer a full ASB service to  Private Rent, Shared Ownership, Flat, Shop or Garage Leasehold customers. We will still provide you with advice and signpost to other agencies, and depending on the type of nuisance being reported, we may be able to take some form of action. Please contact the Leasehold and […]
https://ovh.org.uk/support/anti-social-behaviour-leaseholders/

Which pipes are you responsible for?

Homes across the UK commonly have three plumbing systems – potable water, sanitary and stormwater drainage. Some of these systems equate to over 65 metres of pipe, which is the same as six telephone poles. With pipes hidden away from view inside your home and under the ground, it’s important to know who is responsible […]
https://ovh.org.uk/customer-support/which-pipes-are-you-responsible-for/

Men’s Advice Line #TalkItOver

The COVID-19 lockdown restrictions have had a significant impact on victims of domestic abuse. This has been the case for male victims of domestic abuse too. For example, from March to May this year, the Men’s Advice Line experienced a 100% increase in calls. Webchat and emails have also increased significantly in demand over this […]
https://ovh.org.uk/news-events/mens-advice-line-talkitover/

At home shouldn’t mean at risk

Measures announced over recent weeks to tackle coronavirus (COVID-19) have seen people’s day-to-day lives drastically altered. These changes are essential to beat coronavirus and protect our NHS. For anyone who feels they are at risk of abuse, it is important to remember that there is help and support available to you, including police response, online […]
https://ovh.org.uk/news-events/at-home-shouldnt-mean-at-risk/

OVH achieves CCA Global Standard for ninth year in a row!

One Vision Housing are delighted to have maintained CCA Global Standard certification for the ninth year. The Customer Contact Association (CCA) Global Standard is an accreditation to improve the development and delivery of customer service within customer contact centres. OVH join an elite group of organisations to acquire the endorsement including BT, BBC, Vodafone, Sky […]
https://ovh.org.uk/news-events/ovh-achieves-cca-global-standard-for-ninth-year-in-a-row/

Aids and Adaptations FAQs

What kind of adaptations can be made to my home? A minor adaptation – We can help with the smaller things like stair rails, grab rails, lever taps and key safes. We will arrange an appointment to assess your circumstances within 10 days of you contacting us and you will then be informed if we […]
https://ovh.org.uk/aids-adaptations-faqs/