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Legionella

Legionella are a species of bacteria that cause a potentially fatal form of pneumonia called Legionnaires’ disease. The information below will explain what Legionnaires’ disease is, how to reduce your risk getting the disease and symptoms to look out for. What is Legionnaires’ disease? Legionnaires’ disease is potentially fatal and is caused by legionella bacteria. […]
https://ovh.org.uk/support/legionella/

Having problems paying?

If you are experiencing difficulties paying your rent, we are here to help. It is important that you contact us so we can help you to find a solution. If you allow rent arrears to build up, you could face legal action. In the event that you are experiencing financial difficulty, please contact the Commercial Housing Team […]
https://ovh.org.uk/support/having-problems-paying-2/

Dealing with cold weather

During the cold weather, try to keep your home fairly warm at all times. If water freezes in pipes, it can cause serious damage. Before the winter period approaches, check that all water pipes and tanks in the roof space or outside are insulated. If you find any problems, please contact us and we will […]
https://ovh.org.uk/support/cold-weather/

Loan sharks

Illegal Money Lending Illegal money lenders, or loan sharks as they are commonly known, are the most dangerous and unregulated form of credit available. Often non payment can result in threats, intimidation and assault. Some reported cases have seen borrowers forced into prostitution and other criminal activity to clear their debt. Often a loan shark […]
https://ovh.org.uk/loan-sharks/

Welfare and benefits advice

Financial Inclusion Our Financial Inclusion team provide all aspects of welfare and benefit advice to help maximise the income of our tenants. The team can help you to: Complete benefit checks. Provide advice on any type of benefits including tax credits. Make social fund applications. Provide assistance with benefit overpayment issues. Assist in resolving problems […]
https://ovh.org.uk/support/welfare-and-benefits-advice/

What if I don’t pay?

Paying your rent is your responsibility. It is a common mistake for tenants who are in receipt of full housing benefit to believe they don’t have to pay rent. They do – it is just that their Housing Benefits are paid for them by the council on their behalf. If a Housing Benefit claim is […]
https://ovh.org.uk/support/what-if-i-dont-pay/

Improvement works

We are committed to building, maintaining and enhancing the quality of our homes for our customers. We conduct ongoing surveys of all our properties to ensure that we maintain 100% compliance with the Government’s Decent Homes Standard. Each year we spend over £26 million on our Improvement Works programme to keep your home a safe […]
https://ovh.org.uk/support/improvement-works/

Privacy Policy

At One Vision Housing we take the protection, privacy, confidentiality and security of your personal data very seriously.  This Privacy Notice will inform you as to how we look after your personal data that we collect when you utilise our services or work with us in the provision of our services. You will also find […]
https://ovh.org.uk/privacy-policy/

Our Community Hero Awarded

As part of Anti-Social Behaviour Awareness Week 2025, we are thrilled to announce the recipient of our annual Community Hero Award! This award celebrates individuals who truly embody our values and make a profound, positive difference in their communities. We were blown away by the overwhelming number of inspiring nominations we received. These nominations truly […]
https://ovh.org.uk/news-events/our-community-hero-awarded/

Walk to make a difference

Lace up your trainers and make a real impact! On Sunday 6th July, you’re invited to join a special Charity Walk dedicated to supporting the wonderful older people of Liverpool and Sefton. This event, in aid of Age Concern Liverpool & Sefton, champions the vital services they provide, ensuring our older generation lives happy, healthy, […]
https://ovh.org.uk/news-events/walk-to-make-a-difference/