Your Home. Your Information.  

At One Vision Housing, we believe in being open, transparent and accountable.

The Social Tenants Access to Information Requirements (STAIRS) are new regulations designed to make it easier for social housing customers to access information about their landlord, how services are delivered and how decisions are made.

We are currently preparing our dedicated STAIRS Information Hub (launching October 2026), which will bring together key information about the services we provide, how we perform, how we spend money and how customers can influence decision-making.

What is STAIRS?

STAIRS gives social housing customers greater access to information about the management of their homes and services.

The requirements are being introduced in two phases:

• Governance and decision-making
  • Find out about One Vision Housing
  • Meet our Executive Management Team and our Board Members
  • View our organisational structure 
  • Discover our committees 
  • Learn more about our policies 
  • View our strategies (link) – create a link for strategies
• Spending
  • Learn about our yearly performance, via our annual reports 
• Housing stock management
  • Read our strategic plan which aims to:
    • Deliver quality homes and neighbourhoods
    • Excellent customer services
    • Positive community impact
    • Strong foundations
• Performance
  • Learn about our latest regulatory inspection outcome 
  • Find out how we perform and compare through our Tenant Satisfaction Measures (TSMs) 
  • Read our latest news to find out how we are creating opportunities and changing lives
  • Discover our approach to customer complaints, feedback and appeals
  • Read our Housing Ombudsman Self-Assessment 
  • Uncover our certifications and Awards 
  • Be assured by our Customer Care Charter 
  • Understand our approach to Environmental, Social and Governance 
  • Learn more about how we approach equality diversity and inclusion 
  • Find out how we achieve value for money 
  • Read our full response and recommendations to The Better Social Housing Review 
• Housing services
  • Find helpful information surrounding bills, mental health and the cost-of-living via our Customer Support Directory
  • Discover our approach to keeping customers safe and protected  (LINK)
  • Read our latest home guides
  • Understand our approach to repairs and maintenance 
  • Read our new and existing tenancy information 
• List and registers
  • Our home safety hub is coming soon
• Social housing management
  • Read our policies relating to the management of social housing 
  • Browse customer leaflets and reports surrounding our approach
• Customer Influence & Engagement
  • Find out how you can ‘Get involved’ 
  • Learn about the strength of our Customer Voice 
  • Explore our various tenant groups 
  • Uncover scrutiny opportunities 
  • Learn about consultation outcomes 
  • Have your say 

Our Commitment

Transparency is more than a regulatory requirement.  We want information to be easy to find, easy to understand and accessible to all our customers. By bringing together key information in a single location, we aim to help customers better understand how we deliver their services and how decisions are made.