To make sure you receive the best possible service, the Regulator of Social Housing (Regulator) regularly checks how we deliver our services to you and how well we are doing this.

Earlier this year, the Regulator carried out a thorough inspection of One Vision Housing. The Regulator looked closely at how we deliver our services, how we make decisions and manage our finances, and the quality of the homes we provide. As part of the inspection process, the Regulator spoke directly to our customer Scrutiny Team, observed an Involved Customer meeting, and reviewed how our Board makes decisions.

We are really proud to share that we achieved the highest possible ratings for customer service and financial strength. The Regulator also provided valuable feedback on how we can further strengthen our performance oversight. We have incorporated this into our Improvement Action Plan and are already taking steps to deliver these enhancements.

Click on the sections below to find out more about our gradings, feedback from the Regulator, and what this means for you and your home.

We believe in being open and transparent with our customers. You can read the official Regulatory Judgement in full on the Regulator of Social Housing’s website below.