This involves a moderate amount of time and provides a medium level of influence.
A residents’ group is a group of people living in an area, block or street who come together, usually once a month, to take up issues of common concern in relation to their housing and community.
Groups are voluntary bodies of tenants representing the views of its membership and local residents to their landlord, the local authority and any other interested stakeholders.
For residents wishing to set up a group in their area, we can help by offering Community Development Grant of £250 a year and can assist groups with booking venues for meetings and also sourcing funding opportunities.
If you would like to join or start a resident’s group, please get in touch.
Tenant Policy Review Group
Periodic meetings as required with customer representatives to review our policies, including:
- Input into policy development and review process
- Proofread all customer facing policies
No formal training is required.
Independent Tenants Panel (Complaints)
Meetings of trained panel members independently review complaints that have gone through our internal complaints process, at complainant’s request.
The panel act as intermediaries between complainants and OVH, can re-investigate complaints and response from OVH where the complainant is dissatisfied with the outcome (from two-stage internal investigation process).
The panel can also make recommendations for alternative course of action or may agree with OVH’s response.