We are committed to being open and transparent about the services we provide and the improvements we are making. Customer feedback plays a vital role in helping us understand what’s working well and where we can do better.

Following the Regulator’s inspection, we developed an Improvement Action Plan to strengthen our performance oversight. We have already made good progress and will continue to keep customers updated as this work moves forward.

There are many ways for customers to get involved and help shape our services. By sharing your views and experiences, you can help us understand what matters most and influence how services are delivered in the future.

Whether you’d like to join one of our involved customer groups, take part in consultations, or simply share your feedback, we’d love to hear from you.

Our commitment to you

If you would like more information about the inspection, the outcome, or our Improvement Action Plan, please contact us. We are always happy to answer any questions and explain more about the work we are doing.