The Consumer Standard looks at the services you receive every day, such as repairs, neighbourhood safety, and opportunities for customers to influence how services are delivered and improved.

We are proud to have been awarded a C1 grade, which is the highest possible rating.

What the Regulator said:

“Our judgement is that overall the landlord is delivering the outcomes of the Consumer Standards.

“One Vision Housing provided evidence-based assurance that it provides good quality, well maintained and safe homes for tenants and is delivering the outcomes of the Safety and Quality Standard.”

The Regulator gained assurance that One Vision Housing is delivering the outcomes of the Transparency, Influence and Accountability Standard. They saw that we treat customers with fairness and respect and have a strong understanding of the diverse needs within our communities.

During the inspection, the Regulator noted how we use information to assess whether our services are fair for all customers and to tailor those services as required.

What this means for you

It means we are keeping our promise to provide you with a safe, decent, and well-maintained home.

During the inspection, the Regulator found that we provide an effective, efficient, and timely repairs service that is tailored to the diverse needs of our customers. They also recognised that we handle complaints fairly, effectively, and promptly.