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Service Charges
You must make arrangements to pay the service charge invoice. Details of the payment methods which we offer are detailed below. Direct Debit If you have a bank account you can set up a Direct Debit for hassle-free payments. Please call 0300 365 1111 for more details. It’s the quickest and most convenient way to pay. Post […]
https://ovh.org.uk/support/service-charges/
Right to Acquire
One Vision Housing customers may be eligible to purchase their home under the Right to Acquire scheme. This is providing the tenancy agreement started after 30 October 2006 and you have had a public sector landlord for a minimum of three years. The Right to Acquire provides customers with a discount which is calculated based […]
https://ovh.org.uk/support/right-to-acquire/
Dealing with cold weather

https://ovh.org.uk/support/cold-weather/
Tackling noise nuisance
The Noise App – helping us to tackle noise nuisance Do you suffer from anti-social behaviour, particularly noise nuisance from your neighbours? You can download a FREE mobile app, which will allow you to report and capture evidence of noise nuisance affecting your quality of life. It will then be reported directly to our ASB team and […]
https://ovh.org.uk/tackling-noise-nuisance/
Welfare and benefits advice
Financial Inclusion Our Financial Inclusion team provide all aspects of welfare and benefit advice to help maximise the income of our tenants. The team can help you to: Complete benefit checks. Provide advice on any type of benefits including tax credits. Make social fund applications. Provide assistance with benefit overpayment issues. Assist in resolving problems […]
https://ovh.org.uk/support/welfare-and-benefits-advice/
Understanding social rent

https://ovh.org.uk/support/understanding-social-rent/
Legal Information
PLEASE READ THESE TERMS CAREFULLY BEFORE USING THIS SITE: General Access to and the use of this One Vision Housing Limited site is subject to the following terms and conditions and the laws of England and Wales. By using this site you agree to these terms. If you do not agree to them, do not […]
https://ovh.org.uk/legal-information/
Privacy Policy
At One Vision Housing we take the protection, privacy, confidentiality and security of your personal data very seriously.  This Privacy Notice will inform you as to how we look after your personal data that we collect when you utilise our services or work with us in the provision of our services. You will also find […]
https://ovh.org.uk/privacy-policy/
Governance
One Vision Housing is governed by a Board consisting of nine members. Members are recruited and appointed on the basis of their skills, knowledge and experience, in line with a board-defined skills matrix. The skills matrix covers the key areas of the organisation’s operation and ensures the appropriate skills and expertise are in place. Currently, […]
https://ovh.org.uk/about-us/governance/
Certifications & Awards
  ISO 45001, ISO 9001, ISO 14001, ISO 27001, ISO 27701 ISO 45001 – Occupational Health and Safety Management Systems Standard Retained since February 2010 We take the health and safety of our residents and colleagues very seriously, and have robust systems in place to manage our health and safety responsibilities. ISO 45001 is the […]
https://ovh.org.uk/about-us/certifications-awards/