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High-rise customer information

Please note - Window cleaning on all high rise blocks is due to commence in April 2024, and will take place over a 2 week period.

Welcome to One Vision Housing! As a customer of One Vision Housing, you have access to our wide range of services, and the information below will help you to understand more about your tenancy and your home.

Manage your tenancy online with My Account

Our free online service allows you to view accounts, report repairs, make payments and more.

Register for My Account

Join our Customer Voice group

Get involved and help to shape, influence and improve the services we deliver.

Sign up to get involved

High-Rise Building & Fire Safety Resident Engagement Strategy

This Strategy, which has been developed in conjunction with involved customers, is aimed specifically at residents who live in One Vision Housing’s high-rise accommodation.


Information related to your tenancy

Please review the below information related to your tenancy. You can find additional customer information in our customer support section here.

Paying your rent

Find out more about how you can pay your rent.

Ways to pay

Understanding your utilities

When you move into your new home, you will need to set up your utility accounts. Find out more on how to do this here.

Understanding utilities

Contacting your council

Your council is responsible for a number of services you may need to use, here are some handy contacts for council services.

Contacting your council

Home contents insurance

Protect your belongings against fire, theft, vandalism or water damage with our low cost contents insurance through Royal & Sun Alliance Insurance.

Home contents insurance

Living in flats

This booklet provides useful
information for those living in high rise blocks, low rise blocks and converted blocks.

Living in flats


Information has been pulled together to help with instances of Anti-social behaviour (ASB), which may affect you and/or the communities in which you live.

Reporting anti-social behaviour


Find out more on how you can help keep your community safe through safeguarding.


Privacy policy

This Privacy Notice will inform you as to how we look after your personal data that we collect when you utilise our services or work with us in the provision of our services.

Privacy Policy

NIBE booklets

Find out more information on how your NIBE heating system works.

Air Source Heat Pump (ASHP) Information

Financial inclusion

We're here to help you maintain and sustain your tenancy. If you need additional support please get in touch with us for assistance.

Financial inclusion service


Find out more about repairs and how to report them.

Report a repair today


We’ve tried to answer some likely questions you may have.

Frequently asked questions

Home safety information

At One Vision Housing we are committed to providing our customers with safe and secure homes to live in. Please review the health and safety material below to ensure you are familiar with our latest safety information.

Damp, mould and condensation

If you suspect damp, mould or condensation issues in your home, please report this to us immediately.

More information on dealing with damp, mould and condensation

Fire safety in your home

We know nothing is more important than keeping you and your family safe which is why you need to know what to do in the event of a fire no matter where you happen to be in the building.

Fire safety in your home: High-rise living

Dealing with cold weather

During the cold weather, try to keep your home fairly warm at all times. If you intend leaving the house empty during the cold weather, even for just a few days, follow these simple steps.

Dealing with cold weather


Information here will explain what Legionnaires’ disease is, how to reduce your risk getting the disease and symptoms to look out for.



Asbestos is not something to be worried about, but you do need to be aware of the risks it could present if it is not safely managed.



As part of our commitment to creating safe and secure neighbourhoods we are working with Local Authorities and communities to tackle fly-tipping issues in your area.


How to make a Universal Credit claim

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This page was last updated on 13/03/2024