Everyone deserves to live in a clean, safe, and welcoming neighbourhood. 

That’s why over the last 12 months, our Grounds Maintenance and Communal Cleaning teams have been working hard to maintain our communities.

The feedback you provide directly helps to shape the services we deliver, and here’s what you told us about your experiences in 2025/26:

Satisfaction results

With 75.7%* of customers satisfied with the cleanliness and maintenance of communal areas, our efforts are moving in the right direction. However, we remain focused on continuous improvement to further enhance our communities.

Grounds maintenance

You’ve told us how much you value your outdoor spaces, so we’ve made keeping them tidy and accessible a top priority.

85.6%* of customers told us they are satisfied with how we maintain your green spaces, and we’ll keep working hard to maintain that high standard for you.

Communal cleaning

We know that a clean building is essential to your comfort and peace of mind. Your feedback gives our shared indoor spaces a 77.2%* satisfaction rating, and we are actively working to raise these standards even higher in the year ahead. 

Get to know our schedules

Our maintenance schedule adapts to the seasons to keep your surroundings looking their best all year round. Whether it’s summer grass-cutting or winter prep, we want to make sure you always know what to expect from us. 

View our seasonal schedules HERE.

 

*Data taken from 2025/26 Tenant Satisfaction Measures surveys