We are here to help with the cost-of-living. Visit our guide to access support.

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Christmas closure

Published: 5/12/2022

Over the Christmas break we will be closed from 6pm on Friday 23rd December, through to 9am on Tuesday 3rd January 2023.

You can still report emergency repairs and anti-social behaviour during this time on 0300 365 1111. You can also pay your rent via our online customer portal, My Account.

  • Emergency repairs

    Emergency repairs can include problems with pipes, leaks and electrical faults. We promise to make emergency repairs within 24 hours.

    If you experience any issues resulting in a loss of heating in your home, please contact us and we can arrange for a temporary heating solution to be provided to you.

  • Non emergency repairs

    An example of non-emergency repairs can include broken door handles and door sticking. We will aim to complete non-emergency repairs within 10 working days and customers will be offered a specific morning or afternoon appointment. Need to report a non-emergency repair? Please email enquiries@ovh.org.uk.

    Our Customer Service Team experience a high volume of phone calls following the Christmas break, so please contact us via email where possible to enquiries@ovh.org.uk

Cost-of-living support

As the cost-of-living rises to an all-time high, we want you to know that support is available.

You can access our digital support guide 24 hours a day, 7 days a week.

Lastly, from everyone at One Vision Housing, we wish all our customers a very merry Christmas and happy New Year!

This page was last updated on 21/12/2022