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Customer Voice

Our customers are the most important people to us, and we pride ourselves on offering more than bricks and mortar. We strive to create opportunities and change lives of those living within our thriving, inclusive communities. 

We recognise that you, our customers, can help to shape our services, and this is why we would love for you to get involved! 

Join our Customer Voice Group

We provide our customers with plenty of opportunities to get involved and help to shape, influence and improve the services we deliver.

Join our Customer Voice today to get involved.

Together with Tenants

To further our positive relationship with customers, we are proud to be early adopters of the Together with Tenants charter.

Learn more about our commitment

You Said, We Did

Sometimes things don’t go to plan, and our services may fall below your expectations. We want you to know that your feedback is invaluable and helps us to focus our efforts on things that matter most to you. 

Take a look at our latest ‘You Said, We Did’ report.

Compliments, Feedback and Complaints

We are dedicated to providing excellent customer services and your feedback is essential in helping us shape our services.

Share your suggestion, give a compliment or make a complaint.

Our Performance

The needs of our customers is important to us, that’s why we regularly ask those who access our services to review our performance through a variety of different surveys. 

View our latest performance reviews and survey results.

Tenant Management Organisations

TMOs are a group made up of customers in a residential area that provide some, or all, housing management tasks on behalf of their landlord.

Learn more about TMOs

Training videos for Social Housing customers

Four Million Homes have released training videos to help you learn about your rights easily and accessibly.

Watch the videos here

Community Call for Scrutiny

The Community Call for Scrutiny has been introduced to allow customers to request that the Customer Scrutiny Team scrutinise an area of the business on your behalf.

Learn more here

Learn more about how our customer’s voice matters by reading our Customer Voice Strategy.

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This page was last updated on 19/01/2024