Customer Voice
Our customers are the most important people to us, and we pride ourselves on offering more than bricks and mortar. We strive to create opportunities and change lives of those living within our thriving, inclusive communities.
We recognise that you, our customers, can help to shape our services, and this is why we would love for you to get involved!
Join our Customer Voice Group
We provide our customers with plenty of opportunities to get involved and help to shape, influence and improve the services we deliver.
Together with Tenants
To further our positive relationship with customers, we are proud to be early adopters of the Together with Tenants charter.
You Said, We Did
Sometimes things don’t go to plan, and our services may fall below your expectations. We want you to know that your feedback is invaluable and helps us to focus our efforts on things that matter most to you.
Compliments, Feedback and Complaints
We are dedicated to providing excellent customer services and your feedback is essential in helping us shape our services.
Share your suggestion, give a compliment or make a complaint.
Our Performance
The needs of our customers is important to us, that’s why we regularly ask those who access our services to review our performance through a variety of different surveys.
Tenant Management Organisations
TMOs are a group made up of customers in a residential area that provide some, or all, housing management tasks on behalf of their landlord.
