Become an Involved Customer

At One Vision Housing we are committed to providing our residents with plenty of opportunities to get involved and help to shape, influence and improve the services we deliver.

We have a dedicated Customer Empowerment Team that works hard to ensure that our tenants are involved wherever possible.

Your knowledge and understanding of the issues affecting you, your families and neighbours, could be invaluable in making sure we focus our attention and efforts on the things that matter most to you.

We invite you to get involved as little or as much as you like, and so we have developed three levels of involvement, to suit your needs and the amount of time you may have available:

  • High level involvement
  • Medium level involvement
  • Low level involvement

For more information please refer to our OVH Customer Empowerment and Stakeholder Engagement Framework 2018 – 21

To express your interest in getting involved and helping to shape the services available to you, please call the Customer Empowerment Team on 0300 365 1111, or email us via


OVH Customer Empowerment Team
Customer Empowerment Team