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Your Feedback

Your feedback is invaluable in helping us continually improve. Whether you have a suggestion for how we can enhance our services or a compliment about a positive experience, we want to hear from you. We’ll keep you informed about the suggestions we receive and the actions we take in our tenant newsletter and on our website.

Suggestions

Have an idea to improve our services? We welcome your suggestions and will share the types of feedback received and any resulting actions in our tenant newsletter and on our website. Your input helps us enhance the quality of our service.

 

Compliments

If you’ve had a positive experience with an individual, team, or service, please let us know! We value compliments as they highlight what we’re doing well and allow us to share best practices across our organization.


You said, we did!

We believe it’s important to act on customer feedback to improve the services we provide.

The information you give us about our services is shared with our managers and involved tenants to make sure we are learning and improving as a result of your feedback.

Take a look at some of the recent and previous improvements made as a result of your comments.

Complaint performance

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Review our performance figures here

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Housing Ombudsman

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We’re committed to compliance. Find out more here.

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Customer Voice Complaints Panel

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Help us improve our complaint handling by joining our Complaints Panel.

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