Whether you can dedicate a few minutes or a few hours, we have the perfect opportunity for you to get involved.

• Policy Group

  We follow guidelines set by the Regulator of Social Housing, and it’s important for us to meet their standards. To ensure we do this well, we have different policies and procedures in place. These are designed to make sure we follow good practices and adhere to the necessary processes. Our Policy Group members play a crucial role in reviewing and scrutinising our policies, helping to influence and shape our services.

  Commitment: 3 hours every three months (in person).

  Skills: Ability to review policies and good knowledge of our services.

  Training: Induction training (around 1 hour). Additional training from our Policy Manager (around 1 hour).

• Brand Group

  We want our tenants to be able to easily understand the information given to them. Whether it’s a letter, leaflet, website page or text, we aim to make our communications clear and effective. As a member of our Brand Group, your opinions on our communications will help us deliver the best possible service.

  Commitment: 2-3 hours every three months (online and/or in person).

  Skills: A good eye for detail. Marketing experience and good communication skills is desired, but not essential.

  Training: Induction training (around 1 hour).

• Community Funding Panel

  We have a Community Development Fund available for voluntary and community groups who want to deliver projects or services that benefit residents in our communities. Tenants taking part in our Community Funding Panel will review funding applications and help decide which organisations will benefit from the fund.

  Commitment: 3 hours twice a year (in person).

  Skills: Ability to review applications. Knowledge around local issues and communities is desired, but not essential.

  Training: Induction training (around 1 hour).

• Complaints Panel (Complaint Auditors)

  Complaint Auditors within our Complaints Panel will be asked to review complaints submitted by tenants to help with resolutions and mediate outcomes.

  Commitment: 3 hours every three months (in person).

  Skills: Ability to review complaints. Good knowledge of our services and tenant expectations. Experience with complaint handling is preferred, but not essential.

  Training: Induction training (around 1 hour). Additional training from our Complaints Officer (around 1 hour).

• Training

  For access to guidance and training videos aimed at providing customers with knowledge on their rights, please click HERE.