Whether you can dedicate a few minutes or a few hours, we have the perfect opportunity for you to get involved.

• Brand Group

  We want our tenants to be able to easily understand the information given to them. Whether it’s a letter, leaflet, website page or text, we aim to make our communications clear and effective. As a registered involved customer, you could be invited to ad-hoc brand sessions to review the communications we share with our customers.

  Commitment: 2-3 hours every three months (online and/or in person).

  Skills: A good eye for detail. Marketing experience and good communication skills is desired, but not essential.

  Training: Induction training (around 1 hour).

• Community Funding Panel

  We have a Community Development Fund available for voluntary and community groups who want to deliver projects or services that benefit residents in our communities. Tenants taking part in our Community Funding Panel will review funding applications and help decide which organisations will benefit from the fund.

  Commitment: 3 hours twice a year (in person).

  Skills: Ability to review applications. Knowledge around local issues and communities is desired, but not essential.

  Training: Induction training (around 1 hour).

• Complaints Panel (Complaint Auditors)

  Complaint Auditors within our Complaints Panel will be asked to review complaints submitted by tenants to help with resolutions and mediate outcomes.

  Commitment: 3 hours every three months (in person).

  Skills: Ability to review complaints. Good knowledge of our services and tenant expectations. Experience with complaint handling is preferred, but not essential.

  Training: Induction training (around 1 hour). Additional training from our Complaints Officer (around 1 hour).

• Leaseholder Group

  Are you a Leaseholder? Why not join our Leaseholders Panel and dive into a range of hot topics related to our leasehold customers and properties? This is your chance to make a meaningful impact and contribute positively to the experience of all our leasehold customers. Get involved and share your insights!

  Commitment: 2 hours every 3 months

  Skills: A positive attitude and ability to provide constructive feedback about our services.

  Training: A brief introduction.

• Hot Topic Group

  We carry out a variety of hot topic groups throughout the year to quickly decide outcomes for our services. This can be in the form of an online poll or survey, a community meeting, or a text message requesting feedback.

  Commitment: As and when needed – usually less than ½ hour per month (online, in person, or text)

  Skills: Open to everyone at any skill level.

  Training: Induction training (around one hour)