At One Vision Housing (OVH), your safety is our priority. We inspect, maintain and monitor passenger lifts and home lifting equipment to help keep them safe, reliable and ready to use. Below, you’ll find important information about lift safety, how to report a fault, and what to do in an emergency.

• Using passenger lifts safely

  Please:

  • Follow safety instructions displayed in and around the lift.
  • Supervise children when using lifts.
  • Keep lift doors and entrances clear of obstructions.
  • Report faults or safety concerns promptly.
  • Check the lift weight limit before moving heavy items.

  Please do not:

  • Force lift doors open.
  • Tamper with lift controls or emergency equipment.
  • Use a lift that is out of service.
  • Exceed the Safe Working Load (SWL).
  • Attempt to move oversized items that may obstruct the lift.
• Trapped in a lift?

  If you become trapped inside a passenger lift:

  • Stay calm.
  • Press the emergency alarm or call button.
  • Wait for assistance and follow instructions from the monitoring team or lift engineer.
  • Do not attempt to force the doors open or leave the lift without assistance.

  Many lifts are connected to an emergency communication system, allowing help to be arranged quickly. If there is a medical emergency, call 999.

• Reporting a lift fault

  Please contact OVH if you notice:

  • A lift breakdown.
  • Unusual noises or movement.
  • Damaged lift doors.
  • Vandalism.
  • Entrapments.
  • Any safety concerns.

  If a lift is not working correctly, please contact us and provide:

  • Your name and contact details.
  • Property address.
  • Lift location (where applicable).
  • Details of the fault.

Domestic Lifting Equipment

Domestic lifting equipment is installed within individual homes to support residents with mobility needs. This may include:

• Stairlifts
• Through-floor lifts
• Platform lifts
• Hoists

These systems are maintained through planned servicing, inspections and repairs.

• Servicing and Maintenance

  OVH undertakes:

  • Regular maintenance visits.
  • Planned servicing.
  • Statutory safety inspections.
  • Repairs and remedial works where required.

  You may occasionally experience temporary equipment downtime while servicing or repairs are carried out.

• Access for Appointments

  If you have a stairlift, through-floor lift or hoist in your home, please provide access when appointments are arranged. Regular servicing helps to:

  • Keep equipment operating safely.
  • Reduce breakdowns.
  • Extend the lifespan of the equipment.
  • Ensure compliance with safety requirements.

  If you cannot attend an appointment, please contact us as soon as possible to rearrange.

Fire Safety

Do not use passenger lifts during a fire or fire alarm activation unless specifically instructed to do so by the Fire and Rescue Service.

Instead:

• Use designated escape routes.
• Follow your building’s evacuation procedures.
• Follow instructions from emergency services.

Some lifts are fitted with a fire recall system that automatically returns the lift to a designated floor when a fire alarm is activated.