Policies

We operate to the Regulator of Social Housing and are required to meet the standards set. To enable us to achieve this we have various policies and procedures in place to ensure good practice and ultimately processes are followed. Discover our policies here:

Policies relating to Safeguarding

Modern Slavery Act 2015 and Human Trafficking Compliance Statement

Safeguarding Adults Policy

Safeguarding Children Policy

Vulnerable Persons and Reasonable Adjustment Policy

Policies relating to tenancy agreements

 Affordable Rent Policy

 Anti-Social Behaviour Policy

 Domestic Abuse Policy

 Commercial Leaseholders Policy

 Customer Financial Support Policy

 Harassment and Hate Crime Policy

 Independent Living Privacy Policy

 Market Rent Policy

 Preserved Right To Buy & Right To Acquire Policy

  Recharge Policy

  Rent Payment and Arrears Recovery Policy

 Rent Setting Policy

  Rent To Buy Policy

 Residential Leaseholder Policy

Service Charge Policy

Starter Tenancy Policy

Tenancy Policy

Tenancy Transfer Succession and Mutual Exchange Policy

Policies relating to One Vision Housing properties

Access to Properties Policy

Adverse Winter Weather Policy

 Aerials, Antennas & Satellite Dishes Policy

 Aids and Adaptation Policy

 Allocation Policy

 Communal Areas and Shared Spaces Policy

 Customer Voice Expenses and Reimbursement Policy

  Damp, Mould and Condensation Policy 

 Decant Policy

 Fencing Policy

  Furniture Package Policy

 Good Neighbour Policy

 Hoarding Management Policy

 Home Energy Improvement Policy

 Local Lettings Policy

 Mobility Scooters Policy in Community Areas Policy

 Repairs, Maintenance and Planned Works Policy*

 Responsible Pet Ownership Policy

 Shared Ownership Sales and Management Policy

 Tree Management and Grounds Maintenance Policy

 Unacceptable Behaviour Policy

Corporate policies

  Board Member Policy

 CCTV Policy*

 Compensation Policy

 Complaints, Appeals and Feedback Policy

 Customer Records Policy

 Corporate Criminal Offences Act

  Data Protection

 Equality Diversity and Inclusion Policy

 Environmental Management Policy

 Maintaining Professional Boundaries Policy

 Strategic Plan 2025-30

Independent Living

Fair Access and Exit Policy

Needs and Risk Assessment Policy

Visitors and Guest Room Policy

Statutory Compliance Policies

Asbestos Management Policy

Electric Gates Policy

Fire Safety Policy

Gas Safety Policy

Health and Safety Policy*

Lift Maintenance Policy

Legionella Control Policy

Mandatory Occurrence Policy

Periodic Electrical Testing Policy

*Policy currently under review. Once approved, the updated version of the policy will be uploaded to the webpage replacing the previous version.