Policies

We operate to the Regulator of Social Housing and are required to meet the standards set. To enable us to achieve this we have various policies and procedures in place to ensure good practice and ultimately processes are followed. Discover our policies here:

Policies relating to Safeguarding

Modern Slavery Act 2015 and Human Trafficking Compliance Statement

Safeguarding Adults Policy

Safeguarding Children Policy

Vulnerable Persons and Reasonable Adjustment Policy

Policies relating to tenancy agreements

 Affordable Rent Policy

 Anti-Social Behaviour Policy

 Domestic Abuse Policy

Commercial Leaseholders Policy

Customer Financial Support Policy

 Harassment and Hate Crime Policy

Market Rent Policy

Preserved Right To Buy & Right To Acquire Policy

  Recharge Policy

  Rent Payment and Arrears Recovery Policy

  Rent Setting Policy

Rent To Buy Policy

Residential Leaseholder Policy

Service Charge Policy

Tenancy Policy

Tenancy Transfer Succession and Mutual Exchange Policy

Policies relating to One Vision Housing properties

Access to Properties Policy

Adverse Winter Weather Policy

Aerials, Antennas & Satellite Dishes Policy

Aids and Adaptation Policy

Allocation Policy

Communal Areas Policy

Customer Voice Expenses and Reimbursement Policy

 Damp, Mould and Condensation Policy 

Decant Policy

Fencing Policy

 Furniture Package Policy

Hoarding Management Policy

Home Energy Improvement Policy

Local Lettings Policy

Mobility Scooters Policy in Community Areas Policy

  Repairs, Maintenance and Planned Works Policy*

Responsible Pet Ownership Policy

  Shared Ownership Sales and Management Policy

Tree Management and Grounds Maintenance Policy

Unacceptable Behaviour Policy

Corporate policies

CCTV Policy

Compensation Policy

Complaints, Appeals and Feedback Policy

Customer Records Policy

Corporate Criminal Offences Act

Data Protection

Equality Diversity and Inclusion Policy

Environmental Management Policy

Maintaining Professional Boundaries Policy

Independent Living

Fair Access and Exit Policy

Needs and Risk Assessment Policy

Visitors and Guest Room Policy

Statutory Compliance Policies

Asbestos Management Policy

Electric Gates Policy

Fire Safety Policy

Gas Safety Policy

Health and Safety Policy

Lift Maintenance Policy

Legionella Control Policy

Mandatory Occurrence Policy

Periodic Electrical Testing Policy

*Policy currently under review. Once approved, the updated version of the policy will be uploaded to the webpage replacing the previous version.