New free text message service for repair appointments

Published: 2/7/2026

We’re making it easier for our customers to manage repair appointments with the introduction of a new two-way text message service.

When you book a repair, we’ll send you a text message with your appointment details. You can then choose to:

Reply 1 to confirm your appointment
Reply 0 if you would like us to call you back to arrange a different date or time

Replying is completely free. One Vision Housing covers the cost of all SMS responses, so you will not be charged by your mobile network provider for replying to our messages.

Replying is completely optional. If the appointment no longer works for you, selecting 0 lets us know you’d like to discuss an alternative time. This helps us keep you updated and make sure appointments are arranged at a time that’s convenient for you.

Example text message

Jack, you have a Plumbing repair booking on 19-09-26 AM. Reply 1 to confirm, reply 0 for a call back to reschedule.

This new service is designed to give customers a simple and convenient way to manage repair appointments, helping us provide a better experience and improve communication every step of the way.

If you have any questions about the new SMS service or need help with a repair appointment, please contact our Customer Contact Centre on 0300 365 1111 or email info@ovh.org.uk.