We are here to help with the cost-of-living. Visit our Customer Support Directory for support. 

Site Header

HomeHome IconNews & EventsGet Involved! Join our upcoming Customer Involvement Opportunities

Get Involved! Join our upcoming Customer Involvement Opportunities

Published: 3/2/2025

As part of One Vision Housing’s #BeHeard campaign, the Customer Voice team is delighted to invite you to Get Involved with our upcoming customer involvement opportunities.

These sessions offer a chance to share your feedback and concerns directly with us. Your insights are invaluable in helping us understand your needs and wants, so we can continue improving our services.

If you have any tenancy-related queries and would like to speak to our Neighbourhood Services Team in person, please visit one of our drop-in sessions. Whether you need to discuss your rent account, anti-social behaviour, or report a repair, we’re here to help.

Details of our neighbourhood drop-in sessions and upcoming involvement opportunities are below:

February 2025

Tuesday 4th Feb - Neighbourhood Drop-in Session

If you have a tenancy related query and want to speak to a member of our Neighbourhood Services Team in person, then please feel free to visit one of our drop-in sessions for assistance.
11am - 2pm, Seacombe Children's Centre - Seacombe Children's Centre, St Paul's Rd, Wallasey CH44 7AN

Wednesday 5th Feb - Neighbourhood Drop-in Session

If you have a tenancy related query and want to speak to a member of our Neighbourhood Services Team in person, then please feel free to visit one of our drop-in sessions for assistance.
11am - 2pm, Halle's Hub - Halle's Hub, 43 Ford Ln, Ford, Litherland, Liverpool L21 0HG

Thursday 6th Feb - Neighbourhood Drop-in Session

If you have a tenancy related query and want to speak to a member of our Neighbourhood Services Team in person, then please feel free to visit one of our drop-in sessions for assistance.
12pm - 3pm, Woodvale Community Centre - Woodvale Community Centre, Meadow Ln, Southport PR8 3RS

Wednesday 12th Feb - Scrutiny Team – Scrutiny review meeting

A Scrutiny Review provides customers with an opportunity to delve deep into housing matters which they may be concerned about or underperforming areas where they feel there is room for improvement.
12pm - 2pm, Contact the Customer Voice Team to find out more on how you can get involved with Scrutiny.

Thursday 13th Feb - Service Review Group – Target setting meeting

Review performance data and collaborate with other customers to shape our targets for the next year. These targets aim to improve service quality and address any identified areas for improvement.
12pm - 2pm, Regenerus - The Investment Centre, 375 Stanley Road, Bootle
Contact the Customer Voice Team to register your attendance.

Wednesday 19th Feb - Scrutiny and OVH Board meeting

Our Scrutiny Team will be meeting with members of our Executive Management Team and our Board to find out more about the role our Board plays in ensuring effective governance and accountability.
11am - 2pm, contact the Customer Voice Team to find out more on how you can get involved with Scrutiny.

March 2025

Tuesday 4th Mar - Neighbourhood Drop-in Session

If you have a tenancy related query and want to speak to a member of our Neighbourhood Services Team in person, then please feel free to visit one of our drop-in sessions for assistance.
11am - 2pm, Seacombe Children's Centre - Seacombe Children's Centre, St Paul's Rd, Wallasey CH44 7AN

Wednesday 5th Mar - Neighbourhood Drop-in Session

If you have a tenancy related query and want to speak to a member of our Neighbourhood Services Team in person, then please feel free to visit one of our drop-in sessions for assistance.
11am - 2pm, Halle's Hub - Halle's Hub, 43 Ford Ln, Ford, Litherland, Liverpool L21 0HG

Thursday 6th Mar - Neighbourhood Drop-in Session

If you have a tenancy related query and want to speak to a member of our Neighbourhood Services Team in person, then please feel free to visit one of our drop-in sessions for assistance.
12pm - 3pm, Woodvale Community Centre - Woodvale Community Centre, Meadow Ln, Southport PR8 3RS

Wednesday 12th Mar - High-Rise Building Safety Group

High-Rise Building Safety Group
Discuss safety matters relating to your high-rise building and ask any questions you may have regarding safety directly to our Health & Safety Team.
11am - 1pm, Brunswick Youth & Community Centre – 104 Marsh Lane, Bootle
Contact the Customer Voice Team on getinvolved@ovh.org.uk to register your attendance.

Wednesday 26th Mar - Service Review Group – Quarter Three performance review

Review performance figures and provide feedback on areas you think we can improve on.
Brunswick Youth & Community Centre – 104 Marsh Lane, Bootle
11am - 2pm, Brunswick Youth & Community Centre – 104 Marsh Lane, Bootle

If you have any questions or would like further information please contact the Customer Voice Team on getinvolved@ovh.org.uk or at 0300 365 1111.

This page was last updated on 05/02/2025