As part of One Vision Housing’s #BeHeard campaign, the Customer Voice team is delighted to invite you to Get Involved with our upcoming customer involvement opportunities.

These sessions offer a chance to share your feedback and concerns directly with us. Your insights are invaluable in helping us understand your needs and wants, so we can continue improving our services.

If you have any tenancy-related queries and would like to speak to our Neighbourhood Services Team in person, please visit one of our drop-in sessions. Whether you need to discuss your rent account, anti-social behaviour, or report a repair, we’re here to help.

Details of our neighbourhood drop-in sessions, neighbourhood walkabouts and upcoming involvement opportunities are below:

• February 2025
  • Tuesday 4th Feb – Neighbourhood Drop-in Session
    • If you have a tenancy related query and want to speak to a member of our Neighbourhood Services Team in person, then please feel free to visit one of our drop-in sessions for assistance.
      11am – 2pm, Seacombe Children’s Centre – Seacombe Children’s Centre, St Paul’s Rd, Wallasey CH44 7AN
  • Wednesday 5th Feb – Neighbourhood Drop-in Session
    • If you have a tenancy related query and want to speak to a member of our Neighbourhood Services Team in person, then please feel free to visit one of our drop-in sessions for assistance.
    • 11am – 2pm, Halle’s Hub – Halle’s Hub, 43 Ford Ln, Ford, Litherland, Liverpool L21 0HG
  • Thursday 6th Feb – Neighbourhood Drop-in Session
    • If you have a tenancy related query and want to speak to a member of our Neighbourhood Services Team in person, then please feel free to visit one of our drop-in sessions for assistance.
    • 12pm – 3pm, Woodvale Community Centre – Woodvale Community Centre, Meadow Ln, Southport PR8 3RS
  • Wednesday 12th Feb – Scrutiny Team – Scrutiny review meeting
    • A Scrutiny Review provides customers with an opportunity to delve deep into housing matters which they may be concerned about or underperforming areas where they feel there is room for improvement.
    • 12pm – 2pm, Contact the Customer Voice Team to find out more on how you can get involved with Scrutiny.
  • Thursday 13th Feb – Service Review Group – Target setting meeting
    • Review performance data and collaborate with other customers to shape our targets for the next year. These targets aim to improve service quality and address any identified areas for improvement.
    • 12pm – 2pm, Regenerus – The Investment Centre, 375 Stanley Road, Bootle
      Contact the Customer Voice Team to register your attendance.
  • Wednesday 19th Feb – Scrutiny and OVH Board meeting
    • Our Scrutiny Team will be meeting with members of our Executive Management Team and our Board to find out more about the role our Board plays in ensuring effective governance and accountability.
    • 11am – 2pm, contact the Customer Voice Team to find out more on how you can get involved with Scrutiny.
• March 2025
  • Tuesday 4th Mar – Neighbourhood Drop-in Session
    • If you have a tenancy related query and want to speak to a member of our Neighbourhood Services Team in person, then please feel free to visit one of our drop-in sessions for assistance.
    • 11am – 2pm, Seacombe Children’s Centre – Seacombe Children’s Centre, St Paul’s Rd, Wallasey CH44 7AN
  • Wednesday 5th Mar – Neighbourhood Drop-in Session
    • If you have a tenancy related query and want to speak to a member of our Neighbourhood Services Team in person, then please feel free to visit one of our drop-in sessions for assistance.
    • 11am – 2pm, Halle’s Hub – Halle’s Hub, 43 Ford Ln, Ford, Litherland, Liverpool L21 0HG
  • Thursday 6th Mar – Neighbourhood Drop-in Session
    • If you have a tenancy related query and want to speak to a member of our Neighbourhood Services Team in person, then please feel free to visit one of our drop-in sessions for assistance.
    • 12pm – 3pm, Woodvale Community Centre – Woodvale Community Centre, Meadow Ln, Southport PR8 3RS
  • Wednesday 12th Mar – High-Rise Building Safety Group
    • High-Rise Building Safety Group
      Discuss safety matters relating to your high-rise building and ask any questions you may have regarding safety directly to our Health & Safety Team.
    • 11am – 1pm, Brunswick Youth & Community Centre – 104 Marsh Lane, Bootle
    • Contact the Customer Voice Team on getinvolved@ovh.org.uk to register your attendance.
  • Wednesday 26th Mar – Service Review Group – Quarter Three performance review
    • Review performance figures and provide feedback on areas you think we can improve on.
    • 11am – 2pm, Brunswick Youth & Community Centre – 104 Marsh Lane, Bootle
• Neighbourhood Walkabouts
  • Friday 11th April
    • Area: Derby 1 (Summers Av – Timon Av)
    • Meeting point: 2 Summers Avenue
  • Wednesday 16th April 
    • Area: Derby 2 (Hackett – Aughton – Grogan Square – Monfa)
    • Meeting point: 1 Monfa Road
  • Thursday 17th April 
    • Area: Park Lane Estate
    • Meeting point: Dennis Court, Braidwood Road
  • Friday 18th April 
    • Area: Moss Lane – Kirkstone
    • Meeting point: Kirkstone Road North Shops
  • Wednesday 23rd April
    • Area: Sandbrook / Cherry
    • Meeting point: 1 Sandbrook Grove
  • Thursday 24th April
    • Area: Westminster Avenue
    • Meeting point: 1 Westminster Avenue
  • Friday 25th April
    • Area: Pendle Estate
    • Meeting point: 1 Pendle Drive
  • Wednesday 30th April
    • Area: Ford Lane
    • Meeting point: Ford Lane shops
  • Thursday 1st May
    • Area: Marsh Av – Hankey Drive
    • Meeting point: 1 Hankey Drive
  • Friday 2nd May
    • Area: Carr Meadow Hey
    • Meeting point: 1 Carr Meadow Hey
  • Thursday 7th May
    • Area: Poets Street
    • Meeting point: 9 Wordsworth Street
  • Thursday 7th May
    • Area: Kensington
    • Meeting point: 35 Radstock Road
  • Friday 8th May
    • Area: Wirral
    • Meeting point: TBC
  • Friday 8th May
    • Area: St Helens
    • Meeting point: Sutton Brook Close

If you have any questions or would like further information please contact the Customer Voice Team on getinvolved@ovh.org.uk or at 0300 365 1111.