Hate Crime Awareness Week: Standing Together Against Hate Crime
Published: 4/10/2026
Hate Crime Awareness Week provides an opportunity to raise awareness of hate crime and the impact it can have on individuals, families and communities.
We believe everyone should feel safe in their home and neighbourhood and we take reports of hate crime seriously, working closely with customers to get the support they need.
Supporting a family affected by hate crime
A customer approached us after experiencing ongoing anti-social behaviour and hate-related abuse from a neighbour. As the situation escalated, it had a significant impact on their sense of safety and wellbeing, leaving them feeling vulnerable in their own home.
Our priority was to understand the customer’s situation and provide the support they needed. Working closely with them, we developed a plan to help manage the risks they were facing and ensure they had regular access to advice, reassurance and practical assistance.
Additional measures were put in place to help the customer feel safer at home and we carried out regular welfare checks alongside partner agencies to ensure they received continued support.
Recognising the wider impact the incidents were having, we helped the customer access specialist services and supported them in exploring alternative housing options to safeguard their wellbeing and provide greater peace of mind.
Through a coordinated multi-agency approach, action was ultimately taken in response to the reported behaviour, resulting in legal protections being put in place for those affected.
This case highlights the importance of reporting hate crime and seeking support as early as possible. It also highlights how partnership working can help customers access the right assistance, improve their safety and wellbeing, and achieve positive outcomes during difficult circumstances.
Don’t suffer in silence
Nobody should feel unsafe because of who they are.
If you have experienced or witnessed hate crime, please get in touch. We can listen, offer advice and help you access support. In an emergency, always call 999.
You can also find more information on our website:
Together, we can help make our communities safer and ensure everyone is treated with respect.