Customer Voice Newsletter – September 2026
Published: 2/9/2026
Get involved and make a difference!
Looking to make a positive impact but not sure where to begin? We’re currently recruiting for our Customer Voice groups, and we’d love to hear from you!
Whether you’re passionate about shaping services, sharing your experiences, or simply want to learn more, our friendly team is here to help. We’ll talk you through the different ways you can get involved and find opportunities that match your interests.
Interested in joining but facing transport issues? Reach out to us today, and we’ll assist with your travel needs to and from our groups!
Get in touch today by emailing getinvolved@ovh.org.uk or calling 07557169012.
Upcoming groups
High Rise Building and Safety Meeting – Wednesday 16th September
Our High Rise Building Safety Group is a group where customers living in a high rise building can meet with building managers and safety experts to discuss things such as fire safety protocols, structural integrity and compliance with building regulations.
BEAT the Breathlessness – Friday 18th September
Join us at the Brunswick Youth and Community Centre between 10am – 2pm for free blood pressure and heart rhythm checks.
ASB group – Wednesday 23rd September
Our ASB Group is for customers who have accessed our ASB service. We talk about things such as the customers experiences, communication throughout the ASB process and customers give their feedback on how they think it can be improved.
Hot Topic Group – Wednesday 30th September
Focusing on Property Pool Plus, this informal group will provide residents with the opportunity to gain a better understanding of how the system works. We will also provide useful information and guidance, including training and support to help residents navigate the platform.
Missed appointments project
We are currently working on a new project aimed at reducing the number of appointments where we are unable to gain access to a property. Missed appointments can delay important work and impact the services we provide, so we want to understand how we can make the process easier for everyone. If you have any feedback or suggestions on how we arrange appointments including Gas Servicing, Investment works, or day to day repairs we’d love to hear from you. Your insight will help us improve how we plan and communicate future visits.
You can share your feedback by emailing getinvolved@ovh.org.uk.
Latest News
Community Heroes
The residents at Oxford House have dedicated a great deal of time and effort to improving their community gardens, working together to create a welcoming and attractive outdoor space for everyone to enjoy. Their hard work has helped transform the area, encouraging community pride and providing a pleasant environment for residents and visitors alike.
To recognise and reward their commitment, we provided the group with a £50 voucher. The voucher was used to purchase gardening equipment and paint, allowing residents to continue enhancing the garden and maintain the improvements they have worked so hard to achieve. The project is a great example of what can be achieved when residents come together to make a positive difference within their community.
Autumn Home Safety Check
- Test your smoke alarms
- Prevent damp and condensation by keeping rooms ventilated
- Tidy gardens and clear fallen leaves
- Report any communal hazards such as slippery paths or broken lighting
- Refresh your knowledge of fire safety, especially if you live in a flat
Customer Skills and Training Hub
Are you looking to learn, develop or enhance a skill area?
We are committed to helping customers and employees thrive. We offer a wide range of resources, training and career opportunities to empower individuals. Whether they’re seeking to enhance existing skills, acquire new ones, or explore new career paths.
If you are interested, find out more by clicking here.
Rainbow Roofs
Rainbow Roofs continues to be a vibrant hub of support, creativity and connection for LGBTQ+ tenants across our communities.
Whether it is through peer led workshops, advocacy projects, or simply offering a safe space to be heard, Rainbow Roofs is helping tenants feel seen, valued and empowered. Their recent initiatives have sparked meaningful conversations around inclusion and well-being, and their presence is a powerful reminder that housing isn’t just about buildings, it’s about belonging.
Need to report a repair?
Log in to ‘My Account’ to report it online. Alternatively, call our Customer Service Centre on 0300 365 1111 for assistance.
Need to report a hate crime?
Hate crime is a criminal offence and we urge all victims of hate crime to seek help immediately by reporting incidents to the Police so we can work together and agree the next steps with you and the Police. You can also report a hate crime directly to us for a confidential response and support. Call us on 0300 365 1111 or email us at enquiries@ovh.org.uk.
Complaints, compliments & suggestions
We value customer feedback as a vital tool for improvement. By listening to our customers’ concerns and suggestions, we can identify areas where we need to improve and make changes to enhance our housing and support services.
For complaints, compliments or suggestions, visit our website here to let us know, contact us on 0300 365 1111 or email feedback@ovh.org.uk.
