Customer Voice Newsletter – October 2026
Published: 5/10/2026
Get involved and make a difference!
Looking to make a positive impact but not sure where to begin? We’re currently recruiting for our Customer Voice groups, and we’d love to hear from you!
Whether you’re passionate about shaping services, sharing your experiences, or simply want to learn more, our friendly team is here to help. We’ll talk you through the different ways you can get involved and find opportunities that match your interests.
Interested in joining but facing transport issues? Reach out to us today, and we’ll assist with your travel needs to and from our groups!
Get in touch today by emailing getinvolved@ovh.org.uk or calling 07557169012.
Upcoming groups
Customer Voice Meet and Greet – 1st October, 11am-1pm
We want to welcome new customers. Pop along to the Brunswick Youth and Community Centre. We have invited our involved customers to bring a friend, come along, have a chat with the Customer Voice Team and find out what difference you can make by joining our groups.
Leaseholder and Shared Ownership Forum – 5th October
Our Leaseholder and Shared Ownership Group is for anyone who is a leaseholder or shared owner. The group discusses topics such as service charges, maintenance charges and building management.
Policy and Strategy Review Group – 7th October
Our Policy and Strategy Review Group provides feedback on our policies and helps ensure documents are fair, clear and reflect the needs of customers. By sharing their lived experiences, members help shape decisions that affect their communities.
Tenant Inspectors – 16th October
Our Tenant Inspectors will be inspecting a number of void properties. They play an important role in ensuring homes are ready for new residents by carrying out independent inspections before properties are re-let. During these visits, they assess the quality of completed works, identify any issues that may have been missed and provide valuable feedback from a customer perspective.
Involved Customer Celebration Event – 20th October
To celebrate One Vision Housing’s 20th anniversary, we are delighted to invite our involved customers to a special celebration event. The afternoon will bring customers together to enjoy a delicious meal, live entertainment and the opportunity to reflect on the achievements and successes of the past 20 years.
Missed appointments project
We are currently working on a new project aimed at reducing the number of appointments where we are unable to gain access to a property. Missed appointments can delay important work and impact the services we provide, so we want to understand how we can make the process easier for everyone. If you have any feedback or suggestions on how we arrange appointments including Gas Servicing, Investment works, or day to day repairs we’d love to hear from you. Your insight will help us improve how we plan and communicate future visits.
You can share your feedback by emailing getinvolved@ovh.org.uk.
Latest News
Celebrating 20 years of One Vision Housing
Join us at one of our free Community Fun Days and enjoy an afternoon of family-friendly entertainment, activities, and celebrations.
This invitation is open to your family, friends and neighbours.
Community Heroes
Karen a customer from Cygnet House, alongside customers from neighbouring high-rise properties, organised a community clean-up day once a month to help keep their local area clean, tidy, and welcoming. Volunteering in their own time, they worked together to collect litter and take pride in their community. In recognition of their efforts, One Vision Housing supported the initiative by providing litter pickers, bin bags, and gloves.
This partnership highlights the positive impact that residents can have when they come together to improve their neighbourhood and take ownership of their local environment.
Black History Month – October 2026
Keep the kids entertained this October with crafts and creative projects
• Shaving Cream Ghosts: Make ghost prints by swirling black paint and shaving cream on paper.
• Spooky Rock Painting: Paint rocks like tiny ghosts, zombies, or mini pumpkins and hide them around the yard.
• Monster Cookies: Bake sugar cookies and decorate them with googly-eye candies and colorful icing.
• Neighborhood Scavenger Hunt: Walk around the block to spot black cats, carved pumpkins, and spooky decorations.
• Classic Party Games: Play Halloween charades, pumpkin bowling, or pin the hat on the witch.
Customer Skills and Training Hub
Are you looking to learn, develop or enhance a skill area?
We are committed to helping customers and employees thrive. We offer a wide range of resources, training and career opportunities to empower individuals. Whether they’re seeking to enhance existing skills, acquire new ones, or explore new career paths.
If you are interested, find out more by clicking here.
Rainbow Roofs
Rainbow Roofs continues to be a vibrant hub of support, creativity and connection for LGBTQ+ tenants across our communities.
Whether it is through peer led workshops, advocacy projects, or simply offering a safe space to be heard, Rainbow Roofs is helping tenants feel seen, valued and empowered. Their recent initiatives have sparked meaningful conversations around inclusion and well-being, and their presence is a powerful reminder that housing isn’t just about buildings, it’s about belonging.
Need to report a repair?
Log in to ‘My Account’ to report it online. Alternatively, call our Customer Service Centre on 0300 365 1111 for assistance.
Need to report a hate crime?
Hate crime is a criminal offence and we urge all victims of hate crime to seek help immediately by reporting incidents to the Police so we can work together and agree the next steps with you and the Police. You can also report a hate crime directly to us for a confidential response and support. Call us on 0300 365 1111 or email us at enquiries@ovh.org.uk.
Complaints, compliments & suggestions
We value customer feedback as a vital tool for improvement. By listening to our customers’ concerns and suggestions, we can identify areas where we need to improve and make changes to enhance our housing and support services.
For complaints, compliments or suggestions, visit our website here to let us know, contact us on 0300 365 1111 or email feedback@ovh.org.uk.
