Lets Recap!

Welcome to the team, Roni!

We are excited to announce that Roni joined us at the end of September as our new Customer Voice Coordinator! Roni brings valuable experience from her previous role as a Neighbourhood Services Officer at One Vision Housing. We are looking forward to her fresh ideas and unique perspective in Customer Voice.

Spotlight on Service Review Group!

Our Service Review Group is essential in determining the topics that our Scrutiny Panel should investigate. You’ll assess and discuss our performance data, highlighting areas of concern for the Scrutiny Panel to explore in more detail. We have made changes to our Service Review group. We have reformatted the whole group and the performance information we share with our involved customers based on their feedback.

Check out our performance page!

At One Vision Housing, we are committed to transparency, accountability and continuous improvement. Our performance page provides a clear overview of how we are performing across key areas. By sharing our progress and challenges, we aim to build trust and ensure our tenants, partners and stakeholders stay informed and engaged. Check out our performance page for more information.

Your Voice Matters: Join a group today

Want to help shape your community and improve services for everyone? We’re looking for passionate tenants to join our customer groups! No experience needed – we provide all training. Here’s how you can get involved:

Scrutiny Team

Dive deep into service issues, recommend improvements, and track progress.

Commitment: Over 3 hours per month (in person).

Service Review Group

Help us identify key areas for investigation by assessing performance data.

Commitment: 3 hours every three months (in person).

Policy and Strategy Group

Help develop important strategies and policies.

Commitment: 2 hours quarterly (every 3 months). Sessions held in-person and virtually.

Upcoming neighbourhood drop-in sessions

If you have a tenancy related queries and want to speak to a member of our Neighbourhood Services Team in person, then please feel free to visit one of our drop-in sessions for assistance. Whether you need to chat to someone about your rent account, anti-social behaviour, or you just need to report a repair, we’re here to help.

Take a look at our upcoming sessions:

St John & James Church and Community Centre

St John & James Church and Community Centre, 71 Bailey Drive, Bootle, L20 6EX

First Tuesday of each month 11am – 2pm

We’re currently reviewing venues in your local area, so keep an eye out for new drop-in sessions!

Help us, help you!

We value customer feedback as a vital tool for improvement. By listening to our customers’ concerns and suggestions, we can identify areas where we need to improve and make changes to enhance the overall experience.

We want to make it easy for customers to share their feedback, whether it’s a complaint, suggestion, or compliment. By doing so, we can continue to provide high-quality housing and support services. If you have a complaint, compliment or suggestion, visit our website here to let us know. Alternatively, contact us on 0300 365 1111 or email enquiries@ovh.org.uk

Get social with us!

Want to be the first to know? Make sure you’re following us on social media for all the latest news, important
updates, and heartwarming good news stories from our communities!

Facebook | Instagram | Linkedin 

If you’re new to Customer Voice and unsure on how you can get involved, visit our website to find out more on the various groups and panels you can join.