Customer Voice Newsletter – November 2026
Published: 3/11/2026
Get involved and make a difference!
Looking to make a positive impact but not sure where to begin? We’re currently recruiting for our Customer Voice groups, and we’d love to hear from you!
Whether you’re passionate about shaping services, sharing your experiences, or simply want to learn more, our friendly team is here to help. We’ll talk you through the different ways you can get involved and find opportunities that match your interests.
Interested in joining but facing transport issues? Reach out to us today, and we’ll assist with your travel needs to and from our groups!
Get in touch today by emailing getinvolved@ovh.org.uk or calling 07557169012.
Upcoming groups
Service Review Group (SRG) – 18th November
Our Service Review Group examine specific service areas that aren’t performing up to standard and the group may speak with managers of these service areas and make suggestions for improvement.
Complaints Champion – 25th November
Our Complaints Champions come together to review and address our complaints process. Their role is to examine complaints and ensure that they are handled fairly and transparently. The group identify recurring issues and suggest improvements to our complaints handling process.
Missed appointments project
We are currently working on a new project aimed at reducing the number of appointments where we are unable to gain access to a property. Missed appointments can delay important work and impact the services we provide, so we want to understand how we can make the process easier for everyone. If you have any feedback or suggestions on how we arrange appointments including Gas Servicing, Investment works, or day to day repairs we’d love to hear from you. Your insight will help us improve how we plan and communicate future visits.
You can share your feedback by emailing getinvolved@ovh.org.uk.
Latest News
Thank you for celebrating with us!
A huge thank you to all of our involved customers who joined us last month to celebrate One Vision Housing’s 20th Birthday.
It was a wonderful opportunity to come together, reflect on the last 20 years, and thank our customers for the vital role they play in shaping our services and communities. Everyone enjoyed a delicious roast dinner, great company, and fantastic live entertainment, creating a truly memorable afternoon.
We appreciate the time, commitment, and valuable contributions our involved customers make throughout the year. Thank you for helping us celebrate this special milestone, and here’s to many more years of working together.
Customer Spotlight: Anthony’s Achievement
We are delighted to celebrate the success of involved resident Anthony, a longstanding member of our Scrutiny Team, who has recently completed a Postgraduate Diploma in Teaching (Further Education and Skills) at Edge Hill University, achieving a Distinction.
This qualification enables Anthony to teach Psychology to students aged 16 and over within a Further Education setting. Having previously studied Psychology to Master’s level as a mature student, Anthony saw gaining a recognised teaching qualification as an opportunity to give something back to the community.
Anthony said:
“I believe that acquiring a recognised teaching qualification is a constructive way to return something back to the community by using my experience and knowledge to inspire others to embrace the benefits of lifelong learning. Teaching is a great way to reinvest the knowledge that has been invested in me into others, and having completed this qualification, I look forward to seeing where it may lead, whether through employment opportunities or further study.”
As a valued member of our Scrutiny Team, Anthony has demonstrated a strong commitment to learning, personal development, and helping to improve services for customers. His achievement is a fantastic example of the benefits of lifelong learning and the positive impact that determination and hard work can have.
Congratulations Anthony, on this outstanding achievement! We wish you every success in your future teaching career and studies.
Bonfire Night Safety
Top Safety Tips
• Keep a safe distance from bonfires and fireworks.
• Never return to a firework once it has been lit.
• Supervise children at all times and keep sparklers away from young children.
• Wear gloves when handling sparklers and hold them at arm’s length.
• Keep pets indoors in a safe, quiet space and ensure they are comfortable during
celebrations.
• Make sure bonfires are built away from buildings, fences, sheds and overhanging trees.
• Check bonfires carefully for wildlife, such as hedgehogs, before lighting them.
Customer Skills and Training Hub
Are you looking to learn, develop or enhance a skill area?
We are committed to helping customers and employees thrive. We offer a wide range of resources, training and career opportunities to empower individuals. Whether they’re seeking to enhance existing skills, acquire new ones, or explore new career paths.
If you are interested, find out more by clicking here.
Rainbow Roofs
Rainbow Roofs continues to be a vibrant hub of support, creativity and connection for LGBTQ+ tenants across our communities.
Whether it is through peer led workshops, advocacy projects, or simply offering a safe space to be heard, Rainbow Roofs is helping tenants feel seen, valued and empowered. Their recent initiatives have sparked meaningful conversations around inclusion and well-being, and their presence is a powerful reminder that housing isn’t just about buildings, it’s about belonging.
Need to report a repair?
Log in to ‘My Account’ to report it online. Alternatively, call our Customer Service Centre on 0300 365 1111 for assistance.
Need to report a hate crime?
Hate crime is a criminal offence and we urge all victims of hate crime to seek help immediately by reporting incidents to the Police so we can work together and agree the next steps with you and the Police. You can also report a hate crime directly to us for a confidential response and support. Call us on 0300 365 1111 or email us at enquiries@ovh.org.uk.
Complaints, compliments & suggestions
We value customer feedback as a vital tool for improvement. By listening to our customers’ concerns and suggestions, we can identify areas where we need to improve and make changes to enhance our housing and support services.
For complaints, compliments or suggestions, visit our website here to let us know, contact us on 0300 365 1111 or email feedback@ovh.org.uk.
