Customer Voice Newsletter – May 2026
Published: 5/5/2026
Get involved and make a difference!
Looking to make a positive impact but not sure where to begin? We’re currently recruiting for our Customer Voice groups, and we’d love to hear from you!
Whether you’re passionate about shaping services, sharing your experiences, or simply want to learn more, our friendly team is here to help. We’ll talk you through the different ways you can get involved and find opportunities that match your interests.
Interested in joining but facing transport issues? Reach out to us today, and we’ll assist with your travel needs to and from our groups!
Get in touch today by emailing getinvolved@ovh.org.uk or calling 07557169012.
Upcoming groups
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Service Review Group – Wednesday 20th May, 12pm – 2pm
Our Service Review Group examine specific service areas that aren’t performing up to standard and the group may speak with managers of these service areas and make suggestions for improvement.
Digital readers group
We are excited to introduce our new Digital Readers Group which is a simple, flexible way for customers to help shape the future of One Vision Housing. As part of this group, you will receive draft policies to read through and then share your thoughts. Your feedback plays a vital role in making sure our policies are clear and truly reflect the needs of our communities.
If you are interested in becoming a Digital Reader, get in touch by emailing getinvolved@ovh.org.uk.
Is the information we use for you up to date? If any details have changed, please contact us on 0300 365 1111.
Have your say on property appointments
We are currently working on a new project aimed at reducing the number of appointments where we are unable to gain access to a property. Missed appointments can delay important work and impact the services we provide, so we want to understand how we can make the process easier for everyone.
If you have any feedback or suggestions on how we arrange appointments including Gas Servicing, Investment works, or day to day repairs we’d love to hear from you. Your insight will help us improve how we plan and communicate future visits.
You can share your feedback by emailing getinvolved@ovh.org.uk.
Latest News
Upcoming bank holidays
Our Customer Service Centre will be closed on Monday 25th May. However, you can still report emergency repairs and Anti-social behaviour by calling 0300 365 1111.
3D training session
Our recent 3D training session was a major success, empowering customers with hands-on device practice and vital online safety skills. The feedback received was highly positive, with participants leaving better equipped to use their tools and spot scams.
Need support with debt?
If you or someone you know is feeling overwhelmed by debt, Citizens Advice can help. They provide free guidance on budgeting, repayments, and creditor negotiations. Visit seftoncab.org.uk and use their online assistants who will assess your situation and connect you with the right support.
Customer skills and training hub
Are you looking to learn, develop or enhance a skill area?
Whether you want to sharpen your current skills or explore an entirely new career path, we are here to help you thrive. We offer a wide range of training resources and opportunities designed to empower both our customers and employees.
If you are interested to find out more, please visit here.
An insight into our groups
Our Anti-Social Behaviour Group helps customers understand how the ASB process works at OVH – covering reporting concerns, investigations process as well as the support available along the way to keep our communities safe.
Our Hot Topic Group is an ad-hoc forum addressing current issues at OVH. A recent session explored the challenge of ‘no access’ appointments, highlighting how missed visits impact service quality for everyone.
Neighbourhood drop-in sessions
If you have a tenancy-related query and want to speak to a member of our Neighbourhood Services Team in person, then please feel free to visit one of our drop-in sessions for assistance.
Whether you need to chat to someone about your rent account, ASB, or just need to report a repair, we’re here to help.
First Tuesday of each month 11am – 2pm
St John & James Church and Community Centre
71 Bailey Drive, Bootle, L20 6EX
We’re currently reviewing venues in your local area, so keep an eye out for new drop-in sessions.
Need to report a repair?
Log in to ‘My Account’ to report it online. Alternatively, call our Customer Service Centre on 0300 365 1111 for assistance.
Need to report a hate crime?
Hate crime is a criminal offence and we urge all victims of hate crime to seek help immediately by reporting incidents to the Police so we can work together and agree the next steps with you and the Police. You can also report a hate crime directly to us for a confidential response and support. Call us on 0300 365 1111 or email us at enquiries@ovh.org.uk.
Complaints, compliments & suggestions
We value customer feedback as a vital tool for improvement. By listening to our customers’ concerns and suggestions, we can identify areas where we need to improve and make changes to enhance our housing and support services.
For complaints, compliments or suggestions, visit our website here to let us know, contact us on 0300 365 1111 or email feedback@ovh.org.uk.
