Customer Voice Newsletter – June 2026
Published: 5/6/2026
Get involved and make a difference!
Looking to make a positive impact but not sure where to begin? We’re currently recruiting for our Customer Voice groups, and we’d love to hear from you!
Whether you’re passionate about shaping services, sharing your experiences, or simply want to learn more, our friendly team is here to help. We’ll talk you through the different ways you can get involved and find opportunities that match your interests.
Interested in joining but facing transport issues? Reach out to us today, and we’ll assist with your travel needs to and from our groups!
Get in touch today by emailing getinvolved@ovh.org.uk or calling 07557169012.
Upcoming groups
-
Asset Delivery Group – Tuesday 16th June, 12pm – 2pm
Our new Asset Delivery Group will recommend improvements to our repairs service. Members will review and discuss key areas such as service processes, communication standards and contractor performance. -
High Rise Building Safety Group – Wednesday 17th June, 12pm – 2pm
Our High Rise Building Safety Group is a group where customers living in a high rise building can meet with building managers and safety experts to discuss things such as fire safety protocols, structural integrity and compliance with building regulations.
Have your say on property appointments
We are currently working on a new project aimed at reducing the number of appointments where we are unable to gain access to a property. Missed appointments can delay important work and impact the services we provide, so we want to understand how we can make the process easier for everyone.
If you have any feedback or suggestions on how we arrange appointments including Gas Servicing, Investment works, or day to day repairs we’d love to hear from you. Your insight will help us improve how we plan and communicate future visits.
You can share your feedback by emailing getinvolved@ovh.org.uk.
Latest News
Customer Service for Hospitality Training
Looking to boost your skills and confidence when dealing with customers?
Our free Customer Service Hospitality Level 2 Training Course is the perfect opportunity to develop essential skills for delivering outstanding service. Whether you’re starting out or looking to refresh your experience, this course will cover key areas such as effective communication, handling customer needs, and creating positive customer experiences.
Don’t miss out on this chance to invest in yourself and take the next step towards a rewarding career in customer service.
For more information, download the poster here.
Pride Month 2026
Pride month, observed throughout June, is an opportunity to recognise and celebrate the LGBTQIA+ community and the valuable contributions they make to society. It also provides time to reflect on the challenges that many individuals continue to face, while reaffirming our commitment to equality, inclusion and respect for all.
Pride month highlights the importance of creating an inclusive environment where everyone feels valued and supported. It brings together individuals, organisations and communities to raise awareness, promote understanding and acknowledge the progress made towards a more equitable and diverse society.
Celebrating National Volunteers’ Week 2026
We are proud to celebrate our amazing customers who give up their time and energy to take part in our involvement groups.
Whether you attend meetings, share feedback, or help guide decisions, your dedication directly shapes our services. We see the time you give and truly value the insight you bring.
From all of us at One Vision Housing, thank you for caring and for helping us build stronger, happier neighbourhoods every single day.
To learn more about how you can get involved and help shape our services, please visit here.
Housemark Complaints Accreditation
One Vision Housing has recently achieved recognition through our complaints Accreditation with Housemark, reflecting our continued commitment to putting customers at the heart of everything we do.
This Accreditation highlights the strength of our approach to listening, learning and improving from feedback, ensuring complaints are handled fairly, transparently and effectively. It also recognises the hard work of our teams in using customer insight to drive positive change and enhance service quality.
We remain dedicated to building on this success – working closely with our customers to deliver better outcomes and continuously improve their experience.
Need support with debt?
If you or someone you know is feeling overwhelmed by debt, Citizens Advice can help. They provide free guidance on budgeting, repayments, and creditor negotiations. Visit seftoncab.org.uk and use their online assistants who will assess your situation and connect you with the right support.
Neighbourhood drop-in sessions
If you have a tenancy-related query and want to speak to a member of our Neighbourhood Services Team in person, then please feel free to visit one of our drop-in sessions for assistance.
Whether you need to chat to someone about your rent account, ASB, or just need to report a repair, we’re here to help.
First Tuesday of each month 11am – 2pm
St John & James Church and Community Centre
71 Bailey Drive, Bootle, L20 6EX
We’re currently reviewing venues in your local area, so keep an eye out for new drop-in sessions.
Need to report a repair?
Log in to ‘My Account’ to report it online. Alternatively, call our Customer Service Centre on 0300 365 1111 for assistance.
Need to report a hate crime?
Hate crime is a criminal offence and we urge all victims of hate crime to seek help immediately by reporting incidents to the Police so we can work together and agree the next steps with you and the Police. You can also report a hate crime directly to us for a confidential response and support. Call us on 0300 365 1111 or email us at enquiries@ovh.org.uk.
Complaints, compliments & suggestions
We value customer feedback as a vital tool for improvement. By listening to our customers’ concerns and suggestions, we can identify areas where we need to improve and make changes to enhance our housing and support services.
For complaints, compliments or suggestions, visit our website here to let us know, contact us on 0300 365 1111 or email feedback@ovh.org.uk.
