Unlock your potential 

We’re passionate about helping our customers thrive. That’s why we’ve created a dedicated Customer Training and Skills Hub, packed with resources, training, and even career opportunities designed to empower you.

Whether you’re looking to sharpen your existing skills, learn something completely new, or explore exciting career paths, we’re here to support you every step of the way.

Do you know someone who could benefit? Spread the word! To find out more about how you, or someone you know, can up-skill and seize new opportunities, simply email L&D@sovini.co.uk or call 0300 365 1111. We’re excited to help you on your journey to success!

Making a difference in the community

Our Tenant Inspectors have been busy making a difference! In May, four dedicated inspectors completed bespoke inspection and health & safety training. They’re now fully prepared and have already completed eight communal cleaning inspections! While on site, they also shared our Customer Voice flyers to encourage more participation because the more voices we hear, the stronger our community becomes.

Calling all community groups: Funding now available!

Great news! Our Community Development Fund is officially open, and we’re looking to support fantastic local projects.

Do you, or someone you know, belong to a local community group with a small, community-focused project that needs a boost? This is your chance to make a real impact! What makes this fund truly special is that our tenants play a key role, helping us decide which projects receive funding.

Want to get involved, apply for funding, or learn more? Email getinvolved@ovh.org.uk to take the first step towards making an even bigger difference in our communities!

Meet Aimee Parry: Your Domestic Abuse & Safeguarding Officer!

Say hello to Aimee Parry! As our Domestic Abuse and Safeguarding Officer, Aimee is incredibly passionate about helping our customers, especially those facing difficult situations. Her vital role involves working closely with our Community Safety Team and local organisations to ensure our most vulnerable customers are safe and supported.

Aimee also represents us at important meetings like the Sefton Multi-Agency Risk Assessment Conference (MARAC), coordinating efforts to address domestic abuse across the community.

Want to learn more about Aimee’s dedication to keeping our communities safe? Click here to read her full spotlight!

Your Voice Matters: Join a group today

Want to help shape your community and improve services for everyone? We’re looking for passionate tenants to join our customer groups! No experience needed – we provide all training. Here’s how you can get involved:

Scrutiny Team

Dive deep into service issues, recommend improvements, and track progress.

Commitment: Over 3 hours per month (in person).

Service Review Group

Help us identify key areas for investigation by assessing performance data.

Commitment: 3 hours every three months (in person).

Policy and Strategy Group

Help develop important strategies and policies.

Commitment: 2 hours quarterly (every 3 months). Sessions held in-person and virtually.

Ready to make a difference? Email getinvolved@ovh.org.uk to register your interest today!

Community Spotlight: Equilibrium North West (Birkenhead)

Get ready to unlock a world of local activities and support right on your doorstep with Equilibrium North West CIC! This fantastic community hub is buzzing with diverse activities every day, offering something for everyone – and many sessions are free or cost no more than £5!

From lively music and play sessions for tiny tots and speech development support, to engaging after-school clubs for all ages, creative youth clubs packed with sports, games, and arts, and even welcoming social clubs for adults with lunch, bingo, and quizzes – there’s always something happening.

They also champion inclusivity with dedicated play for SEND and neurodiverse children, offer a free “Warm Hub” for friendly chats over soup, and run a “Happy Minds Positivity Club” to boost children’s mental wellbeing. Plus, you can access their Social Supermarket for affordable everyday essentials and benefit from free computer and internet access to help you stay connected.

Equilibrium is truly dedicated to supporting our whole community! Ready to dive in and see their full timetable of events? Call 0151 647 6044 or email equilibriumnwteam@gmail.com.

Upcoming neighbourhood drop-in sessions

If you have a tenancy related queries and want to speak to a member of our Neighbourhood Services Team in person, then please feel free to visit one of our drop-in sessions for assistance. Whether you need to chat to someone about your rent account, anti-social behaviour, or you just need to report a repair, we’re here to help.

Take a look at our upcoming sessions:

St John & James Church and Community Centre

St John & James Church and Community Centre, 71 Bailey Drive, Bootle, L20 6EX

First Tuesday of each month 11am – 2pm

We’re currently reviewing venues in your local area, so keep an eye out for new drop-in sessions!

Help us, help you!

We value customer feedback as a vital tool for improvement. By listening to our customers’ concerns and suggestions, we can identify areas where we need to improve and make changes to enhance the overall experience.

We want to make it easy for customers to share their feedback, whether it’s a complaint, suggestion, or compliment. By doing so, we can continue to provide high-quality housing and support services. If you have a complaint, compliment or suggestion, visit our website here to let us know. Alternatively, contact us on 0300 365 1111 or email enquiries@ovh.org.uk

Get social with us!

Want to be the first to know? Make sure you’re following us on social media for all the latest news, important
updates, and heartwarming good news stories from our communities!

Facebook | Instagram | Linkedin 

If you’re new to Customer Voice and unsure on how you can get involved, visit our website to find out more on the various groups and panels you can join.