Sovini’s BIG Community Christmas!

For the second year in a row, One Vision Housing has taken part in Sovini’s BIG Community Christmas. During December 2024, we were able to support over 8,000 people across our communities, ensuring they had a wonderful festive season.

As part of this holiday initiative, we:

• Provided 10 food pallets filled with essential items and festive treats plus 2 pallets full of Christmas toys sure to bring joy to hundreds of children.
• Handed out Christmas Eve boxes to local families’
• Supported over a dozen local events and initiatives with Community Development Fund grants from One Vision Housing.
• Delivered Christmas hampers to some our most vulnerable customers.
• Handed out hundreds of selection boxes.
• Sponsored three veteran organisations with Christmas events.
• Hosted a special Christmas party for One Vision Housing’s involved customers.

We may have wrapped up our Christmas activities for 2024, but we look forward to working on how we can create a better future for our customers and communities in 2025.

Want to help improve your community? Become a Home & Neighbourhood Steward!

Do you know your neighbourhood inside and out? Want to make a real difference? Join our team of Home & Neighbourhood Stewards! As a Steward, you’ll get to:

–          Check that repairs are done properly against service standards.

–          Help make sure our homes and neighbourhoods are safe and secure.

–          Make sure everyone has the info they need to live comfortably.

It’s a great way to give back and help improve things for your community. Contact us today to find out more.

Building an inclusive future – Join our Equality, Diversity and Inclusion Forum

One Vision Housing is committed to creating an equitable and inclusive environment for all which is why in 2024 we launched our Equality, Diversity and Inclusion (EDI) Forum.

As part of our EDI Forum, you’ll share your unique perspective and experience as a One Vision Housing customer to help shape and improve our services. This is your chance to discuss diversity and inclusion, share best practices, build a strong community, and make recommendations on policies, strategies and more.

Warm Welcome: Local Community Spaces

With rising energy costs, you may be finding it difficult to stay warm this winter. Thankfully, there are resources available to help.

Warm hubs are community spaces offering a warm and welcoming environment where people can go to escape the cold. These spaces often provide:

• Heat and refreshments: A warm place to sit, with hot drinks and snacks available.
• Social interaction: Opportunities to connect with others and build community.
• Support and advice: Access to information and guidance on energy efficiency, financial assistance, and other relevant topics.

Find your nearest warm hub here.

Compliments, suggestions & complaints

We value customer feedback as a vital tool for improvement. By listening to our customers’ concerns and suggestions, we can identify areas for improvements to enhance the overall experience. We want to make it easy for customers to share their feedback, whether it’s a compliment, suggestion or a complaint. . By doing so, we can continue to provide high-quality housing and support services.

If you have a compliment, suggestion or a complaint, visit our website to let us know. Alternatively, contact us on 0300 365 1111 or email enquiries@ovh.org.uk

 Low-Rise Living Group

We’re recruiting customer to join our newly established Low-Rise Living Group, so if you live in a flat and want to chat, let us know. Meetings will take place either in person or virtually every few months and will give you the opportunity to chat about all things low-rise living. We’ll discuss a variety of topics from communal safety and grounds maintenance, to anti-social behaviour and more. Don’t miss your chance to be heard!

Don’t miss out on your free membership benefits with Tpas!

Tpas are England’s leading tenant engagement experts. We are long-standing members of Tpas as we believe that engaging and involving our customers will help us find solutions to improve services, ensure value for money and bring lasting change to communities.

Tpas offer a range of training opportunities and regional networking events and as our customer you can attend for free!

Register your details today via the Tpas website and get the latest housing involvement news straight to your inbox. Visit the Tpas website here to find out more

Upcoming neighbourhood drop-in sessions

If you have a tenancy related queries and want to speak to a member of our Neighbourhood Services Team in person, then please feel free to visit one of our drop-in sessions for assistance. Whether you need to chat to someone about your rent account, anti-social behaviour, or you just need to report a repair, we’re here to help.

Upcoming sessions:

Seacombe Children’s Centre
Seacombe Children’s Centre, St Paul’s Rd, Wallasey CH44 7AN
First Tuesday of every month 11am – 2pm

Halle’s Hub
Halle’s Hub, 43 Ford Ln, Ford, Litherland, Liverpool L21 0HG
First Wednesday of every month11am – 2pm

Woodvale Community Centre
Woodvale Community Centre, Meadow Ln, Southport PR8 3RS
First Thursday of every month 12 – 3pm

Upcoming Days of Action

Our Neighbourhoods team will be carrying out Days of Action in communities across the Liverpool City Region to help tackle anti-social behaviour and improve the local environment. Contact us to find out more on how you can get involved.

Our next day of action will take please on Tuesday 21 January at Captains Lane, Litherland.

Customer Voice – Star of the Month!

Glenys Bowen, a former educator, has been a valuable member of One Vision Housing’s Scrutiny Panel for over five years. Joining the panel before the COVID-19 pandemic, she brought a wealth of experience and a strong commitment to improving services for residents.

As a long-time customer herself, Glenys understands the challenges and concerns faced by residents first-hand. Her involvement in the Scrutiny Panel allows her to actively contribute to shaping the future of housing services within her community.

Through her participation, Glenys has been instrumental in elevating resident voices, improving service delivery and building stronger communities.

Thanks so much, Glenys, for your dedication and commitment to Customer Voice!