Customer Voice Newsletter – August 2026
Published: 4/7/2026
Get involved and make a difference!
Looking to make a positive impact but not sure where to begin? We’re currently recruiting for our Customer Voice groups, and we’d love to hear from you!
Whether you’re passionate about shaping services, sharing your experiences, or simply want to learn more, our friendly team is here to help. We’ll talk you through the different ways you can get involved and find opportunities that match your interests.
Interested in joining but facing transport issues? Reach out to us today, and we’ll assist with your travel needs to and from our groups!
Get in touch today by emailing getinvolved@ovh.org.uk or calling 07557169012.
Upcoming groups
Pride and Place – Tuesday 4th August 11am – 2pm
One Vision Housing are working with Pride of Place, they have 20 million pound to spend over the next 10 year in the the Bootle area. You’re invited to the Brunswick Youth and Community Centre, Marsh Lane, Bootle, L20 4JQ on Tuesday 4 August to have a cuppa and chat about how you would like the money to be spent.
Service Review Group – Wednesday 12th August
Our Service Review Group examine specific service areas that aren’t performing up to standard and the group may speak with managers of these service areas and make suggestions for improvement.
Policy and Strategy Review Group – Wednesday 19th August
Our Policy and Strategy Group provide feedback on our policies and strategies to ensure that the documents are fair, clear and reflect the needs of customers. By sharing their lived experiences, they help to shape decisions that affect their communities.
Digital Readers Group
We are excited to introduce our new Digital Readers Group. This is a simple, flexible way for customers to help shape the future of One Vision Housing. As part of this group, you will receive draft policies, giving you the chance to read through them at your own pace and share your thoughts. Your feedback plays a vital role in making sure our policies our clear, fair and truly reflect the needs of our communities. If you are interested in becoming a Digital Reader, get in contact by emailing getinvolved@ovh.org.uk.
Missed appointments project
We are currently working on a new project aimed at reducing the number of appointments where we are unable to gain access to a property. Missed appointments can delay important work and impact the services we provide, so we want to understand how we can make the process easier for everyone. If you have any feedback or suggestions on how we arrange appointments including Gas Servicing, Investment Works, or Day to Day Repairs we’d love to hear from you. Your insight will help us improve how we plan and communicate future visits. You can give us your feedback by emailing getinvolved@ovh.org.uk.
Summer fun and activities for kids
HAF Programme
Sefton Council Holiday Activities & Food Programme (HAF), offers free nutritious meals and engaging activities for children on benefit-related free school meals throughout the summer break.
Be Active Programme
This is Sefton Council’s half-term provision for physical activity at a range of centres across the borough. The programme offers different activities that are available to children aged 0-16 years old. More info can be found HERE.
For advice or booking support, contact the team at 0151 288 6286 or active.sports@sefton.gov.uk.
Kids eat free or for £1
Top supermarkets and restaurants across Liverpool and Sefton are running brilliant “Kids Eat Free” and budget meal deals this summer, including:
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Tesco & Morrisons
Free kids’ meal with an adult purchase (Tesco requires a Clubcard and is dine-in only; Morrisons requires a £5 minimum adult spend).
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Asda Cafes
Hot kids’ meals for £1 or less at local stores with no adult spend required.
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Beefeater
Kids eat free breakfasts with full-paying adults until September 1st.
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Smoke & Dough
Children aged 10 and under eat free all summer when an adult purchases from the Unlimited Grill or Bottomless Brunch menus.
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Hanover Street Social
Kids receive a complimentary main, dessert, and drink when an accompanying adult orders from the a la carte or set menus (runs July 1st – Sept 1st).
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Flaming Grill
Kids meals reduced to just 88p all summer long with their standard Kids Eat for £1 offer.
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Hungry Horse
Kids get a main meal for 88p or £1, Monday to Friday with an adult purchase of a main.
Latest news
Poets Park Engagement Fun Day
We were excited to announce that The Poet Streets Partnership was bringing local residents together for a special community event at Poets Park on Monday 3 August. One Vision Housing was proud to team up with Riverside, Prima Housing Group, Plus Dane Housing, Crosby Housing Association, Sefton Council, and Capacity to deliver a fun afternoon packed with free food, activities, and pre-loved school uniforms ahead of the new term.
Community Hero
The Customer Voice Team recently visited a tenant in the Bootle area who had been nominated by his neighbours for the fantastic work he has been doing in the communal gardens. In recognition of his dedication and hard work, we provided him with a water butt to help support his efforts in maintaining the plants and flowers and keeping the gardens looking their best.
Rainbow Roofs
Rainbow Roofs continues to be a vibrant hub of support, creativity and connection for LGBTQ+ tenants across our communities.
Whether it is through peer led workshops, advocacy projects, or simply offering a safe space to be heard, Rainbow Roofs is helping tenants feel seen, valued and empowered. Their recent initiatives have sparked meaningful conversations around inclusion and well-being, and their presence is a powerful reminder that housing isn’t just about buildings, it’s about belonging.
Need to report a repair?
Log in to ‘My Account’ to report it online. Alternatively, call our Customer Service Centre on 0300 365 1111 for assistance.
Need to report a hate crime?
Hate crime is a criminal offence and we urge all victims of hate crime to seek help immediately by reporting incidents to the Police so we can work together and agree the next steps with you and the Police. You can also report a hate crime directly to us for a confidential response and support. Call us on 0300 365 1111 or email us at enquiries@ovh.org.uk.
Complaints, compliments & suggestions
We value customer feedback as a vital tool for improvement. By listening to our customers’ concerns and suggestions, we can identify areas where we need to improve and make changes to enhance our housing and support services.
For complaints, compliments or suggestions, visit our website here to let us know, contact us on 0300 365 1111 or email feedback@ovh.org.uk.
