Get involved and make a difference!

Looking to make a positive impact but not sure where to begin? We’re currently recruiting for our Customer Voice Groups, and we’d love to hear from you!

Whether you’re passionate about shaping services, sharing your experiences, or simply want to learn more, our friendly team is here to help. We’ll talk you through the different ways you can get involved and find opportunities that match your interests.

Get in touch today by emailing getinvolved@ovh.org.uk

Lets Recap!

Scrutiny 

Our Scrutiny Team has been actively meeting and has selected Complaints as the focus of their latest investigation. They’re now on step 6 of the scrutiny journey, requesting evidence to better understand how our complaints process works in practice.

We’re eager to follow the progress of their review and are excited to hear their recommendations. The insights they uncover will help strengthen our approach and ensure we continue delivering high-quality service to our customers.

Tuning in with Dementia-Friendly Radio

We’re delighted to share some wonderful news about a dementia-friendly radio station! This station offers listening experiences designed to bring comfort, joy, and connection to those living with dementia.

You’ll find programmes featuring familiar music, gentle storytelling, and calming voices – all thoughtfully selected by the creators to provide a truly soothing environment. We believe this accessible option can offer real benefit, and it aligns with our ongoing commitment to helping our community access inclusive and engaging services.

Healthier Futures for Our Community!

Breckfield & North Everton Neighbourhood Council are thrilled to begin a three year partnership with Liv Life, working together to support residents in achieving and maintaining a healthy weight. This collaborative initiative will offer practical guidance, local programmes, and encouragement tailored to community needs—empowering everyone to live well. For more information, please contact Alan Donnelly on 0151 288 8400.

Upcoming involvement opportunities!

• Service Review Group – Monday 4th August 12pm-3pm, The Hub, Unit 1 Heyesham Road, Bootle, L30 6UR
• Complaints Group – Tuesday 19th August, 12pm-2pm, Brunswick Youth and Community Centre, 104 Marsh Lane, Bootle, L20 4JQ
• Policy and Strategy Review Group – Tuesday 26th August 12:30pm-2pm, virtual meeting.

Keep up to date with our involvement opportunities, register your interest by emailing getinvolved@ovh.org.uk to keep updated with the latest opportunities.

Interested in joining but facing transport issues? Reach out to us today, and we’ll assist with your travel needs to and from our groups!

Upcoming neighbourhood drop-in sessions

If you have a tenancy related queries and want to speak to a member of our Neighbourhood Services Team in person, then please feel free to visit one of our drop-in sessions for assistance. Whether you need to chat to someone about your rent account, anti-social behaviour, or you just need to report a repair, we’re here to help.

Take a look at our upcoming sessions:

St John & James Church and Community Centre

St John & James Church and Community Centre, 71 Bailey Drive, Bootle, L20 6EX

First Tuesday of each month 11am – 2pm

We’re currently reviewing venues in your local area, so keep an eye out for new drop-in sessions!

Help us, help you!

We value customer feedback as a vital tool for improvement. By listening to our customers’ concerns and suggestions, we can identify areas where we need to improve and make changes to enhance the overall experience.

We want to make it easy for customers to share their feedback, whether it’s a complaint, suggestion, or compliment. By doing so, we can continue to provide high-quality housing and support services. If you have a complaint, compliment or suggestion, visit our website here to let us know. Alternatively, contact us on 0300 365 1111 or email enquiries@ovh.org.uk

Get social with us!

Want to be the first to know? Make sure you’re following us on social media for all the latest news, important
updates, and heartwarming good news stories from our communities!

Facebook | Instagram | Linkedin 

If you’re new to Customer Voice and unsure on how you can get involved, visit our website to find out more on the various groups and panels you can join.