Customer Voice Newsletter – April 2026
Published: 3/4/2026
Get involved and make a difference!
Looking to make a positive impact but not sure where to begin? We’re currently recruiting for our Customer Voice groups, and we’d love to hear from you!
Whether you’re passionate about shaping services, sharing your experiences, or simply want to learn more, our friendly team is here to help. We’ll talk you through the different ways you can get involved and find opportunities that match your interests.
Interested in joining but facing transport issues? Reach out to us today, and we’ll assist with your travel needs to and from our groups!
Get in touch today by emailing getinvolved@ovh.org.uk or calling 07557169012.
Upcoming groups
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Hot Topic Group: No Access (Wednesday 15th April, 12pm – 2pm)
Our Hot Topic Group will be focusing on no access, highlighting how it affects repairs, neighbourhood visits, independent living checks and EICR appointments. The session will also touch on the gas no-access process and how the organisation works to keep tenants safe while meeting legal requirements.• EDI Group (Friday 24th April, 12pm – 2pm)
Our EDI Group works to create a more welcoming and fair environment for everyone. They focus on identifying barriers, promoting equal opportunities and encouraging people of all backgrounds to feel respected and valued.
Customer Skills and Training Hub
Are you looking to learn, develop or enhance a skill area?
We are committed to helping customers and employees thrive. We offer a wide range of resources, training and career opportunities to empower individuals. Whether they’re seeking to enhance existing skills, acquire new ones, or explore new career paths.
If you are interested to find out more, please visit here.
Let’s Recap!
Last month, we launched our new Anti-Social Behaviour (ASB) group. Our Community Safety Officers delivered an informative session for customers on the various types of ASB, how cases are investigated, and the circumstances in which issues may be escalated to legal action. The team also outlined what customers can expect at each stage of the process and emphasised the importance of early reporting.
In addition, they explained how One Vision Housing works closely with partners, such as the police and local agencies, to help keep our neighbourhoods safe. Customers also reviewed an ASB case study and provided valuable feedback on how we can continue to improve our approach and outcomes in the future.
Rainbow Roofs
Rainbow Roofs continues to be a vibrant hub of support, creativity and connection for LGBTQ+ tenants across our communities.
Whether it is through peer led workshops, advocacy projects, or simply offering a safe space to be heard, Rainbow Roofs is helping tenants feel seen, valued and empowered.
Their recent initiatives have sparked meaningful conversations around inclusion and well-being, and their presence is a powerful reminder that housing isn’t just about buildings, it’s about belonging.
Neighbourhood Drop-in Sessions
If you have a tenancy-related query and want to speak to a member of our Neighbourhood Services Team in person, then please feel free to visit one of our drop-in sessions for assistance.
Whether you need to chat to someone about your rent account, ASB, or just need to report a repair, we’re here to help.
First Tuesday of each month 11am – 2pm
St John & James Church and Community Centre
71 Bailey Drive, Bootle, L20 6EX
We’re currently reviewing venues in your local area, so keep an eye out for new drop-in sessions.
Need to report a repair?
You can easily do this online by logging in to ‘My Account’ using your usual details.
Alternatively, please contact our friendly Customer Service Centre on 0300 365 1111 and a member of our team will be happy to help you.
Need to report a hate crime?
Hate crime is a criminal offence. You should report the incident to the Police so we can work together and agree the next steps with you and the Police.
You can report a hate crime directly to us for a confidential response and support. We urge all victims of hate crime to seek help immediately.
Call us on 0300 365 1111 or email us at enquiries@ovh.org.uk.
Complaints, Compliments & Suggestions
We value customer feedback as a vital tool for improvement. By listening to our customers’ concerns and suggestions, we can identify areas where we need to improve and make changes to enhance the overall experience.
We want to make it easy for customers to share their feedback, whether it’s a complaint, suggestion, or compliment. By doing so, we can continue to provide high-quality housing and support services.
If you have a complaint, compliment or suggestion, visit our website here to let us know. Alternatively, contact us on 0300 365 1111 or email feedback@ovh.org.uk.
