We know the benefits system can be confusing to navigate, but you don’t have to figure it out alone. Speaking to an expert is a great way to make sure you’re getting all the financial support you’re entitled to.

We’re here to provide more than just a home, we want you to feel safe, secure, and supported. To help with this, we’ve launched our online Welfare Rights Surgery. 

What is Welfare Rights Surgery?

Welfare rights are the benefits, tax credits, and extra support you have a right to claim.

Our Welfare Rights Surgery is a free service that helps you understand your welfare rights by offering expert and confidential advice. This is a safe space where you can speak freely with a specialist and discuss your situation online, from the comfort of your home. 

We can help with: 

• Benefit support – Ensuring you are claiming your full entitlement 
• Application support – Guidance on completing complex forms for various benefits
• Appeal advice – Support with appealing against any wrongfully denied claims or sanctions 
• Plus many more benefits related queries 

Key details: 

• Date: Every Wednesday
• Time: 10AM – 2PM
• Where: Online via Microsoft Teams 

How to book your appointment?

All appointments must be booked in advance. To arrange your meeting, please get in touch with our Customer Service Centre: 

• Call: 0300 365 1111  
• Email: feedback@ovh.org.uk

Living a life without financial worries is vital for your wellbeing. This is why we have launched this service to help you understand your rights so you can take necessary measures to secure your future.