New and existing tenant information
Welcome to your new home with One Vision Housing!
Moving into a new home is an exciting time, and we’re here to help make sure your tenancy gets off to the best possible start. At One Vision Housing, we’re committed to supporting you every step of the way, helping you settle in and thrive in your new community.
What to expect after you sign up
Shortly after you sign up for your new home with us, we will undertake an assessment with you to establish if you need any additional support. Some of the topics we will discuss include:
- Your finances – We’ll do an income and expenditure assessment to see if we can offer advice or help with things like Universal Credit, Housing Benefit, or a Discretionary Housing Payment. We can also help if you’re worried about an ‘under-occupation charge’ (sometimes called the bedroom tax).
- Your tenancy history – How many addresses you have had in the past and why you have moved. This is to help you sustain your new home with us.
- Your health and home – Questions about your health help us ensure your new home is, or can be made, as suitable and comfortable for you as possible.
- Your essential items – We’ll check if you have essential items like a bed, other furniture, or white goods (like a fridge or washing machine).
Every question we ask is there for a reason: to give you the best chance of a successful tenancy and ensure you’re happy living with us.
How we can support you
Depending on the outcome of your assessment, we might tailor our support to your individual needs. This could include:
- More frequent visits – We might arrange to visit you monthly during your starter tenancy period to see how you’re getting on.
- Regular check-ins – We may give you a weekly call to chat about your progress and address any concerns.
- Claiming benefits – We can help you navigate the process of claiming Universal Credit, Housing Benefit, or a Discretionary Housing Payment if you need them.
- Emergency support – For short-term needs, we have food and energy vouchers available.
- Home essentials – We can also offer support with essential items for your home, such as curtains, flooring, white goods, and furniture. We aim to help everyone we can!
Tenancy information
Your guide to managing your home and tenancy agreement.
- Mutual Exchange – Swap homes with another social housing tenant.
- Succession – Find out who can legally take over a tenancy when the tenant dies.
- Under Occupation (Bedroom Tax) – If you have more bedrooms than you need, your Housing Benefit or Universal Credit housing costs may be reduced (the ‘Bedroom Tax’). The deduction is 14% for one spare bedroom and 25% for two or more.
- Exemptions – Those of pension credit age and many people with disabilities are exempt.
- Need Support? We may be able to help with the financial cost of your deduction through available funds. Alternatively, we can support you if you wish to move to a smaller property. Contact us today for more information.
Estate Information
Details on how we maintain and improve your local area through community initiatives and maintenance.
- Neighbourhood improvement – We actively work to improve our communities through various initiatives, including:
- Neighbourhood Walks – Identifying and resolving local issues one walk at a time.
- Days of Action – Dedicated days for community clean-ups and focused improvements.
- Alleyway Clearance & Fly-Tipping – Tackling fly-tipping and ensuring clear, safe alleyways.
- Suggest an area for improvement – We focus our Neighbourhood Walks and Days of Action on areas identified as needing the most support, based on previous data. We want your input! If you would like us to consider your neighbourhood for future initiatives, please contact us and let us know your suggestions.
- Cleaning and Grounds Maintenance – Information about our scheduled cleaning and maintenance services for communal areas and grounds.
Sustaining your tenancy
We want you to live comfortably in your home with us for as long as you need. We are committed to providing the help you need to keep your tenancy secure and thrive in your community.
How we can help
We offer practical, hands-on support to help you manage your home and finances.
- Financial & Budgeting Guidance – Get one to one assistance to understand and manage your finances, including bill payments, budgeting, and debt. We also offer specialist benefits advice via our Welfare Rights Surgery, and dedicated support for the migration to Universal Credit.
- Rent payment support – If your Housing Benefit or Universal Credit does not cover your full rent (e.g., due to under-occupation), we can help you explore and apply for available funds.
- Essential help – We provide access to immediate, critical support:
- Fuel Vouchers
- Food Banks and Vouchers
We are committed to ensuring you thrive in your home, building a better future for your and our communities.
Useful links and resources
We’ve gathered some helpful links from our website and some important policies that you might find useful:
- Tenancy Sign-Up Information
- Customer support
- Contact us
- Understanding tenancies
- Customer booklets and leaflets
- Money advice
- Customer Financial Support Policy
- Tenancy Policy
- Furniture Package Policy
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My Account app
Manage Your tenancy with My Account
Our online service, My Account, makes managing your tenancy super easy and convenient. You can book repairs, view your rent statements, make payments, and access our services whenever it suits you. To register, you’ll need the email address you’ve set up with One Vision Housing and your account number, which will be available shortly after your tenancy starts.
We’re looking forward to welcoming you to your new home!